Giang Nguyen
Cairnlea,VIC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Professional Nail Technician
Hollywood Nails Salon
08.2021 - Current
- Increased client retention through excellent communication skills and personalized nail care recommendations.
- Played an active role in salon marketing initiatives, including social media promotion and participating in local community outreach events to broaden customer reach and brand awareness.
- Collaborated effectively with salon staff to create a seamless experience for clients including scheduling appointments and managing waitlists as necessary.
- Enhanced customer satisfaction by providing high-quality manicure and pedicure services.
Professional Nail Technician
Gossip Beauty
03.2015 - 07.2019
- Built trust with clients by conducting thorough consultations to assess their nail health, preferences, and desired outcomes before beginning any service.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Increased client retention through excellent communication skills and personalized nail care recommendations.
Sales Assistant
Hi Touch Mobile
08.2016 - 02.2018
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
Education
Completed Course - Cosmetic Tattooing
Infinity Beauty Academy
Vic09.2019
Diploma of Business Management - Cert 4 of Hairdressing And Diploma
Australian Beauty And Hairdressing College
Vic04.2013
Skills
- Quick Learner
- Styling Tools
- Appointment Scheduling
- Social Media Promotion
- Customer Service
- Problem-solving skills
- Time Management
- Team Collaboration
- Product Knowledge
- Product Upselling
- Service Promotion
- Cash Handling
- Clear Communication
- Trend expert
- Products Knowlege
Languages
Vietnamese
Native or Bilingual
English
Professional Working
Korean
Limited Working
Chinese (Mandarin)
Limited Working
Timeline
Professional Nail Technician
Hollywood Nails Salon
08.2021 - Current
Sales Assistant
Hi Touch Mobile
08.2016 - 02.2018
Professional Nail Technician
Gossip Beauty
03.2015 - 07.2019
Completed Course - Cosmetic Tattooing
Infinity Beauty Academy
Diploma of Business Management - Cert 4 of Hairdressing And Diploma
Australian Beauty And Hairdressing College
Similar Profiles
Wilfredo De LeonWilfredo De Leon
Barber at Hollywood Nails SalonBarber at Hollywood Nails Salon
Ana PhamAna Pham
Lash Technician at Hollywood Nails SalonLash Technician at Hollywood Nails Salon
Truc NguyenTruc Nguyen
Nail Artist at Hollywood Nails SalonNail Artist at Hollywood Nails Salon