GINA BUTERA
LALOR,VICTORIA
Summary
A positive, confidant and highly motivated individual, looking for a progressing career opportunity with the ability to learn new skills and develop further personal strengths. I have a proven track record of efficiency, organisation and professionalism within a professional environment in order to provide a high standard of customer service. I am an innovative, committed and enthusiastic professional who is passionate about developing positive relationships, and ensuring seamless systems are in place in order to receive a desired outcome. Thriving in hands on learning and personable work as an approachable, happy and loving individual with endless potential to thrive given the opportunity in the right environment.
Overview
25
25
years of professional experience
Work History
Ambulance Transport Attendant
National Patient Transport
12.2021 - Current
- Patient Assessment
- Basic life Support
- Collaboration
- Communication
- Compassion
- Completing Vital signs
- Reassurance to patients and clients
- Fluent in Italian
- Completing PCR's both in writing and AV VACIS
- Careful and efficient driving
- Knowledge of Victorian hospital access points
- Providing high care transport to non-emergency patients
- Communication with Dispatch, clinician and other care facilities
- Assisting and liaising with other NPT team Members
- Excellent Interpersonal skills
- Annual reaccreditation for CPR, Defibrillation, manual handling and stretcher use (Power and Manual)
- Working alongside Clinical Instructors and Clinical Supervisors
Patient Transport Officer
Royal Flying Doctors Service
VICTORIA, VICTORIA
09.2021 - 12.2022
- Completing Vital signs
- Reassurance to patients and clients
- Fluent in Italian
- Completing PCR's both in writing and AV VACIS
- Careful and efficient driving
- Knowledge of Victorian hospital access points
- High Aquity - Critical Care PTO
- Piper transport for Royal Childrens Hospital
- Providing high care transport to non-emergency patients
- Communication with Dispatch, clinician and other care facilities
- Assisting and liaising with other RFDS team Members
- Excellent Interpersonal skills
- Annual reaccreditation for CPR, Defibrillation, manual handling and stretcher use (Power and Manual)
- Working alongside Clinical Instructors and Clinical Supervisors
File Manager
Patterson's Building Group
01.2021 - 01.2022
- Melbourne Office Delegated First Aider
- File Management
- Entering of new claims
- Arranging repair bookings
- Dealing with external and internal trades
- Dealing with Estimator/Project Managers
- Dealing with external insurance companies
- Administrative Duties
- Answering High Volume of Incoming Calls
- High volume of outgoing calls
- Dealing with customer enquiries
- Assisting Team Members
- Following up on payments
Customer Service
Roxburgh College
<ul>
<li>Food preparation</li>
<li>Enhanced team performance through innovative ideas and effective solutions.</li>
<li>Resolved customer issues promptly, promoting high satisfaction through knowledgeable service.</li>
<li>Organized and prioritized tasks efficiently to meet service goals.</li>
<li>Collaborated with diverse coworkers to achieve objectives and address product-related challenges.</li>
<li>Identified customer needs swiftly to ensure timely support.</li>
<li>Delivered excellent face-to-face service with attention to detail.</li>
<li>Provided guidance and support to colleagues, fostering a collaborative work environment.</li>
<li>Executed day-to-day duties accurately and efficiently such a food preparation and cleaning, placing order, and receiving orders</li>
</ul>
01.2017 - 01.2021
- Food preparation
- Enhanced team performance through innovative ideas and effective solutions.
- Resolved customer issues promptly, promoting high satisfaction through knowledgeable service.
- Organized and prioritized tasks efficiently to meet service goals.
- Collaborated with diverse coworkers to achieve objectives and address product-related challenges.
- Identified customer needs swiftly to ensure timely support.
- Delivered excellent face-to-face service with attention to detail.
- Provided guidance and support to colleagues, fostering a collaborative work environment.
- Executed day-to-day duties accurately and efficiently such a food preparation and cleaning, placing order, and receiving orders
Fitness Instructor - Personal Trainer
G It Up - Women's Fitness
<ul>
<li>Conducted comprehensive fitness assessments to evaluate client needs and goals.</li>
<li>Developed personalized workout plans based on individual assessments and fitness levels.</li>
<li>Led group fitness classes, fostering a supportive environment for all participants.</li>
<li>Maintained fitness equipment to ensure safety and optimal working conditions.</li>
<li>Monitored progress through regular check-ins and adjusted training plans accordingly.</li>
<li>Provided nutritional guidance to encourage healthy eating habits alongside fitness regimens.</li>
<li>Collaborated with fitness professionals to enhance program offerings and client experiences.</li>
<li>Organized fitness challenges to promote community engagement and motivation.</li>
</ul>
01.2014 - 01.2017
- Conducted comprehensive fitness assessments to evaluate client needs and goals.
- Developed personalized workout plans based on individual assessments and fitness levels.
- Led group fitness classes, fostering a supportive environment for all participants.
- Maintained fitness equipment to ensure safety and optimal working conditions.
- Monitored progress through regular check-ins and adjusted training plans accordingly.
- Provided nutritional guidance to encourage healthy eating habits alongside fitness regimens.
- Collaborated with fitness professionals to enhance program offerings and client experiences.
- Organized fitness challenges to promote community engagement and motivation.
Debt Recovery Consultant
IGA Insurance
01.2006 - 01.2009
- Handling Recovery on Claims
- Decision Making
- Reviewing & Negotiating Liability
- Training new staff members
- Answering High Volume of Incoming Calls
- Dealing with Customer Enquires
- Providing Customer Service
- Assisting Team Members
- Dealing with other insurers, other parties, agents, brokers, repairers, co workers
- Dealing with Claims Department
- Chasing & Following up on payments from other insurers
Policy Services Officer
AAMI Insurance
01.2001 - 01.2006
- Allocating Cash to Policies after Recognition of Error
- Preparation of Reports
- Releasing Cheques where Required
- Overlooking & Auditing New Business Policies
- Identifying Errors that Require Attention or Clarification
- Assisting Team Members
- Preparation of Weekly & Monthly Reports
- Rating Confirmations
- Handing & Making Final Decisions & Changes on Policies
- Answering High Volume of Incoming Calls
- Dealing with Customer Enquires
- Providing Customer Service
- Assisting Team Members
- Training New Staff
- Achieving Sales Targets & Key Performance Indicators
Education
Diploma of EHC - Medical
Victoria
Victoria12-2021
Certificate III NEPT - Medical
Victoria
Victoria01-2021
Food handling certificate -
01.2017
Certificate III in Fitness -
Victoria
Victoria 01.2015
Skills
- Interpersonal communication
- Effective communication
- Fluent in Italian
- Clean driving license
- Decision making
- Problem solving
- Honesty and reliability
- Resilience and adaptability
- Motivation and learning willingness
- Team player attitude
- Active listening
- Computer proficiency
- Professional demeanor
- Critical thinking
- Customer relationship management
- Effective teamwork
- Attention to detail
- Time management
- Conflict resolution
- Equipment maintenance
- Infection control practices
- Safety awareness
- Strong work ethic
- Personal protective equipment (PPE) knowledge
- Cash handling expertise
- Patience and tactfulness
- Initiative and self-motivation
- Incident reporting skills
- Reliability and punctuality
- Cross-cultural sensitivity awareness
- Security procedures knowledge
Languages
Italian
Professional
Timeline
Ambulance Transport Attendant
National Patient Transport
12.2021 - Current
Patient Transport Officer
Royal Flying Doctors Service
09.2021 - 12.2022
File Manager
Patterson's Building Group
01.2021 - 01.2022
Customer Service
Roxburgh College
01.2017 - 01.2021
Fitness Instructor - Personal Trainer
G It Up - Women's Fitness
01.2014 - 01.2017
Debt Recovery Consultant
IGA Insurance
01.2006 - 01.2009
Policy Services Officer
AAMI Insurance
01.2001 - 01.2006
Diploma of EHC - Medical
Victoria
Certificate III NEPT - Medical
Victoria
Food handling certificate -
Certificate III in Fitness -
Victoria