GINO PUNNACKAL MATHAI
Ballarat,VIC
Summary
A hard working, compassionate and reliable person with extensive experience in customer service and health care,seeking to leverage the skills and experience to contribute to the well-being of patients.
Overview
15
15
years of professional experience
Work History
SALES ASSISTANT
RONTEC ESSO PETROL STATION
MANSFIELD, UK
09.2021 - 10.2023
- Monitor stock levels and order supplies as needed
- Handle cash and card transactions and cash up at the end of the shift
- Provide excellent customer service
- Worked individually solving any problems that arose and responsible for cleaning and maintaining station
- Ensure that the fuel station is compliant with all safety and environment regulations
Health Care Assistant
Sherwood Forest Hospitals, NHS Foundation Trust
Mansfield, United Kingdom
05.2023 - 10.2023
- Organized medical records for patient care plans and ensured accuracy.
- Assisted nursing staff in providing basic patient care, such as taking vital signs and administering medications.
- Maintained a clean work environment by following infection control policies and procedures.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
CUSTOMER CARE EXECUTIVE
DENT CARE DENTAL LAB PRIVATE LIMITED
ERNAKULAM, INDIA
02.2014 - 07.2021
- Maintained up-to-date knowledge of product lines, pricing plans, warranties.
- Analyzed call data to determine areas of improvement in customer care process.
- Investigated customer complaints and provided solutions within acceptable time frames.
- Processed orders, returns, exchanges, and refunds efficiently according to company policies.
- Assisted customers with product selection based on individual needs.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Coordinated with the technical support team to resolve product or service issues.
UNIT MANAGER
ICICI PRUDENTIAL LIFE INSURANCE
ERNAKULAM, INDIA
03.2009 - 01.2014
- Developed innovative solutions for challenging tasks or projects assigned by upper management.
- Organized and scheduled staff meetings to discuss policies and procedures.
- Facilitated team meetings to communicate targets, share updates, and gather feedback.
- Prepared and presented reports on unit performance, challenges, and achievements to senior management.
- Resolved complex customer service issues in a timely manner.
Education
MBA - HR & Marketing
Maharaja Arts & Science
Coimbatore, India03-2008
BSC - PHYSICS
ST.PETER'S COLLEGE
KOLENCHERY01.2006
HSC - Computer Science
ST.PETER'S HIGHER SECONDARY SCHOOL
KOLENCHERY01.2003
SSLC -
R.M.H.S.S VADAVUCODE
ERNAKULAM01.1999
Some College (No Degree) - Certificate III in Individual Support (Disability)
Angel Institute of Education
VICSkills
- Customer service
- Problem solving
- Effective communication
- Team collaboration
- Conflict resolution
- Cash register operation
- Customer needs assessment
- Task prioritization
- Customer retention
- Store opening and closing
- Inventory and stocking
- Documentation and reporting
References
References available on request.
Personal Information
- Date of Birth: 10/24/83
- Gender: Male
- Nationality: INDIAN
- Marital Status: MARRIED
Timeline
Health Care Assistant
Sherwood Forest Hospitals, NHS Foundation Trust
05.2023 - 10.2023
SALES ASSISTANT
RONTEC ESSO PETROL STATION
09.2021 - 10.2023
CUSTOMER CARE EXECUTIVE
DENT CARE DENTAL LAB PRIVATE LIMITED
02.2014 - 07.2021
UNIT MANAGER
ICICI PRUDENTIAL LIFE INSURANCE
03.2009 - 01.2014
MBA - HR & Marketing
Maharaja Arts & Science
BSC - PHYSICS
ST.PETER'S COLLEGE
HSC - Computer Science
ST.PETER'S HIGHER SECONDARY SCHOOL
SSLC -
R.M.H.S.S VADAVUCODE
Some College (No Degree) - Certificate III in Individual Support (Disability)
Angel Institute of Education
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