Glendah BJ Mai
Kallangur, Brisbane,QLD
Summary
Skilled in retail operations and customer service, with hands-on experience as a Front End Team Member. Strong abilities in maintaining store presentation standards, managing point-of-sale systems, and resolving customer issues promptly. Demonstrated skill in team leadership, fostering positive work environments and enhancing overall productivity. Noteworthy contributions include improving customer satisfaction through efficient front-end management practices. Seasoned Casualty Underwriter with deep understanding of casualty risk assessment and mitigation strategies. Possess strong analytical skills, underwriting acumen, and ability to build relationships with clients and brokers. Previous roles entailed developing comprehensive underwriting policies, managing complex insurance claims, and contributing substantially towards corporate growth objectives. Known for strategic thinking, problem-solving capabilities, and commitment to customer service excellence.
Overview
16
16
years of professional experience
Work History
Front End Team Member
Woolworths
Dakabin, Queensland
08.2024 - Current
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Performed other duties as assigned by management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Followed company security procedures for handling large sums of money.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Casualty Underwriter
Alpha Insurance Limited
Port Moresby, NCD, PNG
05.2019 - 04.2024
- Established relationships with reinsurers to secure additional capacity when needed.
- Provided guidance to team members on complex underwriting decisions and best practices.
- Advised senior management on strategies for improving efficiency and profitability of Casualty Underwriting operations.
- Performed periodic reviews of existing accounts to ensure proper coverage levels are maintained throughout their term.
- Assisted in developing premium rates by analyzing historical loss information from clients' portfolios.
- Participated in meetings with client representatives to discuss renewal terms and any necessary modifications.
- Prepared detailed reports summarizing current portfolio performance metrics.
- Ensured compliance with all applicable laws, regulations, and internal standards related to Casualty Underwriting activities.
- Conducted market research and analysis to identify trends in the casualty insurance industry.
- Analyzed financial statements, business plans, and other relevant documents to assess potential risks.
- Identified opportunities for process improvement within the Casualty Underwriting department.
- Negotiated with brokers and agents regarding terms of new business placements.
- Researched and responded promptly to inquiries from customers about their policies or coverage options.
Senior Production Support
QBE Insurance Limited
Port Moresby, Papua New Guinea
03.2009 - 05.2013
- Resolved discrepancies in records by contacting relevant departments or external parties for clarification.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
- Determined appropriate databases for completed documents and transferred files electronically.
Education
Advance Diploma - Leadership And Management
Cambridge Academy
Fortitude Valley, QLD01-2026
Diploma - Leadership And Management
Cambridge Acadamy
Fortitude Valley, QLD01-2025
Diploma - General Insurance
ANZIIF
Australia09-2020
Skills
- Cash register operation
- Customer verification
- Payment processing
- Record keeping
- Supply restocking
- Customer service
- Risk assessment
- Policy writing
- Market analysis
- Financial analysis
- Negotiation
- Casualty insurance
- Insurance underwriting
- Portfolio management
- Insurance product knowledge
- Policy Underwriting
- Premium rate development
- Data interpretation
- Relationship management
Affiliations
- Hiking
- Gardening
- Reading
References
References available upon request.
Timeline
Front End Team Member
Woolworths
08.2024 - Current
Casualty Underwriter
Alpha Insurance Limited
05.2019 - 04.2024
Senior Production Support
QBE Insurance Limited
03.2009 - 05.2013
Advance Diploma - Leadership And Management
Cambridge Academy
Diploma - Leadership And Management
Cambridge Acadamy
Diploma - General Insurance
ANZIIF
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