Glenn Mann
Griffin,QLD
Summary
Experienced Learning and Development professional with expertise in Training Needs Analysis and Instructional Design. Skilled in working independently and collaboratively with Change Leads and various stakeholders to identify learning audiences, their needs, and dependencies to ensure effective knowledge transfer and change adoption. Proven track record in scoping, designing, building, and delivering/co-delivering impactful and engaging learning experiences, including eLearning, face-to-face, virtual and on-the-job training, simulations, experiential and self-directed learning.
Overview
6
6
years of professional experience
Work History
Capability Partner - Retail Transformation
BOQ Group
08.2023 - Current
- Collaborated with key stakeholders to conduct root cause analyses, identifying critical issues and understanding the impacts of change. This effort resulted in the development of a comprehensive training needs analyses.
- Leveraged insights gathered from training needs analysis to develop tailored learning programs incorporating online learning, virtual and face-to-face training, and practical on-the-job tools.
- Engaged stakeholders and managed relationship throughout the entire process to ensure alignment, gather input, and ultimately secure endorsement for proposed capability solutions.
- Delivered blended learning experiences to target audiences, resulting in a significant increase in knowledge and skills.
- Evaluated the effectiveness of programs to ensure key objectives were met, delivering a return on investment and benefiting both our people and customers.
Organisational Capability Consultant
Vita Group Limited
11.2021 - 08.2023
- Provided support and worked independently to scope, design, build, implement and evaluate multiple change initiatives, notably our Evolved Client Experience process, role-specific development programs (Artisan Role Academies), and client consultation and partnering framework (Artisan Consultation Framework).
- Collaborated with Change Leads to review Change Impact Assessments and pinpoint necessary knowledge, skills, and behaviours needed for various change programs.
- Successfully organised and executed six leadership Roadshows for FY22/23. These Roadshows focused on essential topics like Business Planning, Commercial Acumen, Creating High Performing Teams, Consulting, Leadership, and Motivation. Included embedding activities that helped participants implement their newfound knowledge and skills. Evaluated success of each Roadshow through participant feedback surveys.
Capability Consultant
Vita Group Limited
08.2019 - 11.2021
- Collaborated with various departments in the organisation to pinpoint areas where knowledge and skill gaps existed. Designed effective learning programs, including eLearning, workshops and on-the-job materials, to improve skills and knowledge.
- Took charge of scoping, designing, building, and implementing a contact centre onboarding program, which yielded positive results. Specifically, over 70% of previously unanswered incoming store calls were answered and acted upon.
- Worked alongside stakeholders to plan, create, execute, and implement an onboarding process and consulting framework for SQD Athletica, our high-end men's athletic brand. This effort resulted in the successful launch of three new stores in Sydney and Brisbane.
Learning And Development Facilitator
Vita Group Limited
05.2018 - 08.2019
- Collaborated with members of the organisation to comprehend their needs and develop personalised e-learning resources and job aids such as QR codes, reference manuals, multimedia, and team-based exercises.
- Planned, developed and facilitated various workshops in line with business requirements, i.e. acquisition training, consultative selling and product/system training.
- Contributed to developing comprehensive onboarding and development programs for our Retail ICT channel, resulting in higher team member role confidence and capability and reducing turnover by 25%.
Education
Queensland Certificate of Education (QCE) -
Narangba Valley State High School
Narangba, QLD11.2013
Skills
- Training Needs Analysis
- Instructional Design
- High technological aptitude, including proficiency with Learning Management System (LMS) SAP Litmos, Articulate Rise 360 and Storyline, Adobe Creative Cloud, Canva and Microsoft 365
- Strong interpersonal skills
- Time management and task prioritisation
- Project management
- Autonomous worker
- Continuous learning and improvement mindset
- Engaging and energetic facilitator and public speaker
- Stakeholder engagement and management
Accomplishments
- Designed and implemented BOQ Group's Managing Performance and Conduct pilot program, resulting in a 50% uplift in leaders understanding of the process of managing performance and conduct, and a 27% improvement in leaders confidence in their ability to manage performance or conduct matters.
- Led Capability and Enablement for BOQ Group's ME Migration project, delivering online, virtual, and face-to-face training. This resulted in an average confidence rating of 4.25 out of 5 for applying the skills learned to support our customers and teams throughout the migration.
- Adapting Vita Group's Retail ICT Consulting Framework for the Non-Invasive Medical Aesthetic industry and ensuring compliance with relevant Australian Health Practitioner Regulation Agency (AHPRA) standards, codes and guidelines.
- Winner of Vita Group's CARE Champion for 2022.
- MCing the inaugural Artisan Clinical Educational Symposium 2022 and facilitating the launch session for the Artisan Consultation framework.
References
- Shannon Sarow - Senior Manager - Banker Capability - 0429 465 976
- Chris Lippi - Transformation Senior Product Manager - 0422 313 827
Timeline
Capability Partner - Retail Transformation
BOQ Group
08.2023 - Current
Organisational Capability Consultant
Vita Group Limited
11.2021 - 08.2023
Capability Consultant
Vita Group Limited
08.2019 - 11.2021
Learning And Development Facilitator
Vita Group Limited
05.2018 - 08.2019
Queensland Certificate of Education (QCE) -
Narangba Valley State High School
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