Gordon Day
Exeter,Australia
Summary
Results-driven professional with strong presentation skills and a proactive, adaptable approach focused on delivering effective solutions. Demonstrates excellent foresight, decision-making, and a commitment to continuous improvement. Thrives under pressure, managing multiple priorities to consistently meet or exceed performance expectations. Proficient in mathematics, Microsoft Office Suite, and various software systems. Reliable and dedicated, excelling in both independent and collaborative environments with a high standard of professionalism.
Overview
23
23
years of professional experience
Work History
Business Support Consultant
Job Prospects (SYC)
05.2016 - Current
- Performance Monitoring - Monitor performance at sites to ensure KPI's are being met and the focus remains on Commencements, Placements & Outcomes
- Compliance Auditing – Responsible for conducting stream audits for 10 sites
- Maintain the audit schedule and report audit recommendations and assist staff to adhere to contractual compliance
- Ensure compliance with Employment Services Deed & Documentary Evidence Guidelines
- Active Engagement Audits – Monitoring at sites to ensure Jobseekers are being actively engaged and moving towards a positive outcome
- Assisting staff with travel and accommodation requests through InTravel
- Approving all Employment Fund Expenditure Requests including Wage Subsidies
- Reviewing and approving purchase orders through JobReady and Bridge
- Assisting internal staff with phone and inbox queries
- Monitoring all Employment Fund Guideline updates provided by The Department of Employment and Workplace Relations
- Assisting in the review of Department Audits – Rolling Random Sample (Quarterly Basis)
- Liaising with SYC / Job Prospects staff to ensure all required documentation is supplied to The Department within the specified timeframe
- Collating feedback from various SYC / Job Prospects Sites (VIC, SA, NSW and QLD) in regard to suggestions of improvement within internal Procedures and third party IT systems
- Creating bulk training enrolment forms and reviewing all relevant paperwork
- Review bulk training invoices for accuracy before submitting them for payment
- Completed day-to-day duties accurately and efficiently
- Addressing Department and website complaints promptly, and ensuring that all parties involved are satisfied with the resolution before marking the issue as closed in Skytrust.
- Notifying sites when Google reviews are posted, ensuring they are aware of customer feedback, and can respond appropriately
- Reviewing Risk Assessments and communicating with staff if there are any discrepancies
- Assisting staff with amendments to purchase orders
Senior Employment Consultant
Job Prospects (SYC)
06.2013 - 05.2016
- Assisting the Site Managers to effectively manage day to day site operations to achieve all agreed targets and site KPI's.
- Providing expert operational advise, coaching and support to all site employees.
- Working collaboratively to build positive relationships with employers and participants.
- Actively promoting and marketing participants to potential employers helping to create employment opportunities.
- Achieving sustainable employment outcomes for participants by providing support to develop skills and abilities
Employment Consultant
Job Prospects (SYC)
11.2011 - 06.2013
- Improved job seekers understanding of job search and interview techniques to help individuals find employment.
- Create and entering job search efforts into ECSN
- Obtaining evidence for Post-Placement Support.
- Create and updating Job Plans
- Raising purchase orders
- Entering notes into JobReady
- Entering AAR hours for Work for the Dole.
- Monitoring job seekers progress through regular follow-up calls to ensure successful outcomes were achieved.
- Assisting unemployed individuals with resume writing
- Assisting with answering calls from job seekers and employers
Trainer
Heta Incorporated
01.2010 - 01.2011
- Marketing training within the broader community to recruit participants into identified Heta courses/programs
- Identify, plan, develop and implement Training for participants in line with contract requirements/guidelines
- Provide services to participants in line with contractual arrangements
- Provide training, including preparation and evaluation of every session to standards required by Heta incorporated
- Utilise relevant Career Development methods and tools to maximise employment opportunities for participants
- Ensure that training is provided within the Australian Quality Training Framework (AQTF)
- Maintain and provide all reports and assessments in line with contractual obligations (including AQTF)
- Inputting into the evaluation and reporting on the effectiveness of Training programs and practices
- Support training strategies through a shared teamwork approach
- Actively contribute to the aims and objectives determined in the Agency Strategic and Operational Plans
- Advocating for the rights of people with a disability in the community sector as necessary
- Working within the Quality Management framework and adhere to the policies and procedures of Heta Incorporated
- Undertake activities in line with the Individual Performance Development Plan
Personal Banker
Barclays Bank PLC (UK)
01.2002 - 01.2009
- Build and maintain long-term relationships with customers through regular communication and exceptional service.
- Identify customer needs and provide solutions, including recommending bank products such as savings and checking accounts, loans, credit cards, and investment services.
- Proactively follow up with customers to ensure satisfaction and encourage loyalty
- Open and close customer accounts (checking, savings, certificates of deposit, etc.)
- Assist with account maintenance, including changes to account details and beneficiary information
- Process deposits, withdrawals, transfers, and loan payments.
- Ensure all account transactions are completed accurately and in a timely manner
- Assist clients in applying for loans, including personal loans, mortgages, and auto loans.
- Gather necessary documentation, complete loan applications, and ensure all compliance and regulatory requirements are met.
- Work with the loan department to ensure timely processing and approval of loan applications.
Education
Various SYC Modules, Jobactive, Disability Employment Services, ParentsNext, Transition To Work and Workforce Australia Services
The Department of Employment and Workplace Relations Learning centre
01.2025
Certificate IV - Training and Assessment
01.2010
Timeline
Business Support Consultant
Job Prospects (SYC)
05.2016 - Current
Senior Employment Consultant
Job Prospects (SYC)
06.2013 - 05.2016
Employment Consultant
Job Prospects (SYC)
11.2011 - 06.2013
Trainer
Heta Incorporated
01.2010 - 01.2011
Personal Banker
Barclays Bank PLC (UK)
01.2002 - 01.2009
Certificate IV - Training and Assessment
Various SYC Modules, Jobactive, Disability Employment Services, ParentsNext, Transition To Work and Workforce Australia Services
The Department of Employment and Workplace Relations Learning centre