Gowri Priya
Epping,Australia
Summary
Versatile Postmaster with comprehensive experience managing operation of post offices. Performs multiple functional tasks simultaneously, including post office operation and administration. Detail-oriented and organized with expertise in preparing and sorting mail for delivery. Kind Postmaster with 12 years of experience serving as a Postal Assistant in India. Successful at keeping up with postal rates and service features. Adept at handling a busy post office service desk and helping customers find the right service. Physically fit and agile to lift 55 pounds. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Focused Postal Assistant with expertise in post office operations and hands-on experience in high-volume mail distribution centers. Dedicated mail processing professional with background in detailed performance. Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
12
12
years of professional experience
Work History
Postal/Office Manager
Department of Posts,India
Bengaluru, Karnataka,India
07.2016 - 03.2023
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Reviewed files and records to obtain information and respond to requests.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
Postmaster
Department of Posts, India
Theni, Tamil Nadu,India
06.2015 - 06.2016
- Sorted and processed incoming and outgoing mail according to established procedures
- Verified addresses, postage, and packaging to ensure accuracy
- Operated mail processing equipment, including sorting machines and postage meters
- Assisted customers with inquiries, provided information on postal services, and processed transactions
- Maintained accurate records of mail deliveries, collections, and customer transactions
- Collaborated with team members to ensure timely and efficient mail distribution
- Received, sorted, and distributed mail and packages within the mail center
- Assisted in loading and unloading trucks, ensuring the safe handling of parcels
- Conducted routine equipment checks and reported malfunctions for timely maintenance
- Addressed customer inquiries and concerns, providing excellent customer service
- Maintained a clean and organized work area to facilitate smooth operations.
- Maintained financial records, including budgets, expenditures, and income.
- Performed daily opening and closing procedures of the post office.
- Organized mail sorting operations to ensure timely delivery.
- Processed incoming and outgoing mail according to postal regulations.
- Balanced cash drawers at the end of each shift.
- Maintained accurate inventory levels for a variety of products and services offered by the post office.
- Conducted regular maintenance on all postal equipment such as scales, computers, printers.
- Resolved customer complaints in an efficient manner while providing excellent customer service.
- Developed strategies to improve efficiency within the post office's operations.
- Created promotional campaigns to increase awareness of postal services available in the area.
- Helped customers pick out post office products.
- Coordinated retail product display, stocking and pricing.
Postal Assistant
Department of Posts,India
Theni, Tamil Nadu,India
01.2011 - 05.2015
- Manage front desk operations, including answering phones, greeting visitors, and handling inquiries
- Organize and maintain office filing systems, ensuring quick retrieval of documents
- Handle incoming and outgoing mail, packages, and deliveries
- Prepare and edit documents and reports using Microsoft Office Suite
- Coordinate and facilitate communication between various departments
- Organized and facilitated meetings, ensuring effective communication and follow-up
- Provided administrative support to the team by handling correspondence
- Assisted in the planning and execution of company events
- Maintained office supplies inventory, reordered as necessary, and ensured cost-effectiveness
- Screen and prioritize incoming emails and calls, responding on behalf of the executive when necessary
- Prepare and edit documents, reports, and presentations for meetings
- Conducted research and compiled data for reports.
- Assisted customers with inquiries regarding postal services.
- Ensured accuracy of postage charges and fees on all parcels.
- Organized outgoing mail according to destination post office codes.
- Handled customer complaints in a professional manner.
- Maintained records of daily transactions and deliveries.
- Inspected packages for proper labeling and documentation prior to mailing.
- Performed manual sorting of letters into specific categories based on size, shape, weight, or destination address code.
- Provided assistance in the loading and unloading of trucks carrying parcels for delivery or pick-up.
- Informed customers about postal regulations concerning international shipping requirements.
- Updated customer information in the database regularly.
- Monitored stock levels of postage stamps, envelopes, packaging materials.
- Managed inventory control systems related to postal products and services.
- Operated mail processing equipment and manually sorted mail.
- Sold stamps, services and packaging.
- Offered support and advice to newer personnel to improve performance.
- Sold stamps, tracking services and insurance to customers.
- Obtained receipts for registered and certain insured mail.
- Weighed parcels, calculating costs based on type, total weight and final destination.
- Improved customer satisfaction by planning more effective routes and updating service standards.
- Sorted, bundled and distributed incoming mail.
- Identified and reported damaged parcels to supervisors.
- Processed payments for postage and other services.
- Verified addresses on packages before delivery.
- Used handheld scanners to key in data for packages.
- Processed payments and handled cash using point of sale (POS) computer system.
- Help customers fill out change of address forms and reports for lost or stolen mail.
- Utilized factors such as package shape and final destination to sort into correct bins for delivery.
Education
Master of Bussiness Administration in Information System Management -
Bharathiyar University
Distance Education05.2011
Bachelor of Science in Mathematics -
Sarah Tucker College
Perumalpuram, Tirunelveli, Tamil Nadu, India05.2007
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Strong organizational and multitasking abilities
- Excellent communication and interpersonal skills
- Exceptional organizational and time management skills
- Ability to handle confidential information with discretion
- Attention to detail and accuracy in completing tasks
- Familiarity with office equipment and systems
- Proficient in mail sorting procedures and use of postal equipment
- Strong attention to detail and accuracy in handling mail and customer transactions
- Excellent customer service and interpersonal skills
- Familiarity with postal regulations and procedures
- Ability to work efficiently
- Detail-oriented and able to multitask in a fast-paced environment
- Administrative Support
- Spreadsheet Management
- File Maintenance
- Scheduling
- Payroll Processing
- Mail Handling
- Call Handling
- Office Administration
- Customer Service
- Data Entry
- Clerical Support
- Verbal Communication
- Strong Interpersonal Skills
- Organizing and Categorizing
- Positive Attitude
- 70 Wpm Typing Speed
- Dedicated Team Player
- Resourceful
- Mail Distribution
- Legal Administrative Support
- Excel Spreadsheets
- Document Management
- Self-Starter
- Insurance Eligibility Verifications
- Mail Management
- Office Management
- Digital File Management
- Delivery Scheduling
- Professional and Mature
- Strong Problem Solver
- File Organization
- Staff Management
- Social Media Knowledge
- Front Office Management
- Mail Sorting and Distribution
- Customer Relationship Management (CRM)
- Issue Resolution
- Time Management
- Database Management
- Report Writing
- Prioritizing Work
- Spreadsheet Creation
- English Fluency
Timeline
Postal/Office Manager
Department of Posts,India
07.2016 - 03.2023
Postmaster
Department of Posts, India
06.2015 - 06.2016
Postal Assistant
Department of Posts,India
01.2011 - 05.2015
Master of Bussiness Administration in Information System Management -
Bharathiyar University
Bachelor of Science in Mathematics -
Sarah Tucker College
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