Summary

Overview

Work History

Education

Skills

Accomplishments

Certification

Timeline

Grace Anderson

Brisbane,Queensland

Summary

Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.

Overview

2

2

years of professional experience

1

1

Certification

Work History

Crew Coach

McDonalds

11.2021 - Current

Provided coaching and mentoring to employees.
Trained and mentored [Number] new personnel hired to fulfill various roles.
Established and maintained quality control standards.
Analyzed and evaluated training effectiveness and program outcomes.
Balanced and organized cash register by handling cash, counting change, and storing coupons.
Actively engaged customers to provide general assistance and information on store merchandise.
Worked closely with shift manager to solve problems and handle customer concerns.
Answered incoming calls and emails to provide product information, features and benefits.
Engaged in friendly conversation with customer to better uncover individual needs.
Managed efficient cash register operations.
Listened to customer needs and desires to identify and recommend optimal products.

Education

No Degree -

St Ritas

Clayfield, QLD

11.2025

Skills

Hospitality Service Expertise
Time Management
Drive-Thru Operation

Taking Orders
Cash Drawer Reconciliation
Coaching and Training

Accomplishments

Achieved a position on the safety squad team by completing all tasks with accuracy and efficiency.
Collaborated with team of netball players in the development of training for a state netball team
Participated in the Sudsy challenge with my current school

Certification

Certificate 1 and 2 of Binnacle Training - 1 years
Currently completing certificate 2 in retail

Timeline

Crew Coach

McDonalds

11.2021 - Current

No Degree -

St Ritas