MIA SEMPLE
Burleigh Waters,QLD
Summary
I am an enthusiastic, hard-working and disciplined person with an excellent employment track-record, primarily within the food industry. I am a friendly and self-motivated individual with an impeccable work ethic. I enjoy socialising with people, and always employ a positive mindset no matter the task that is before me. I pride myself on being adaptable and agile within the workplace, multiskilling wherever necessary, always with the aim to improve productivity and efficiencies. I am eager to learn, I enjoy overcoming challenges, and I have a genuine interest in acquiring new skills. I am an employers dream hire
Overview
4
4
years of professional experience
Work History
Barista, Crew Coach, Area Leader
McDonalds
11.2020 - 03.2024
- Maintain a highly efficient drive thru and lead fellow crew members
- Obtained Crew Coach and Area Leader position
- Achieved Crew person of the Month and Crew Person of the Quarter
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Barista, F&B Supervisor
Rydges Hotel
01.2024 - 02.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Cafe Allrounder
Café Carrara
12.2019 - 03.2020
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Produced food and drink products adhering to company quality and quantity standards.
Education
High School Diploma -
Merrimac State High School
12.2024
Diploma of Business - Business
Merrimac State High School
Mermaid Waters11-2023
Skills
- Cash handling
- Latte art
- Workflow management
- Time management
- Hospitality service expertise
- High work ethic
- Espresso machine operation
- Conflict mediation
- (POS) Point of sale operation
- Team collaboration
Accomplishments
- HSC Completion, 2023, Describe what you did and the impact it had.
- Diploma of Business, 2023, Describe what you did and the impact it had.
Timeline
Barista, F&B Supervisor
Rydges Hotel
01.2024 - 02.2024
Barista, Crew Coach, Area Leader
McDonalds
11.2020 - 03.2024
Cafe Allrounder
Café Carrara
12.2019 - 03.2020
High School Diploma -
Merrimac State High School
Diploma of Business - Business
Merrimac State High School
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