Grace Carpanoni
Glen Iris,WA
Summary
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Retail Assistant
Bunnings
08.2021 - Current
- Maintained, tidied and organised Leisure section to comply with Health and Safety standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, ensuring ticketing was up to date and correctly priced.
- Used POS system to process sales, and gift card activations.
- Organised shelves, racks, and promotional stock for optimal appearance for season.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Increased sales and customer satisfaction through personalised servicing by attending product knowledge sessions.
- Engaged in friendly conversation with customer to better uncover individual needs by making recommendations on complementary products
- Worked with loss prevention in monitoring shopper behaviour.
- Used in-store system to locate inventory and place special orders for customers.
- Maintain product demand by regular auditing of products in work area
Retail Assistant
K-Mart Department Store
06.2019 - 12.2021
- Maintained tidy and organised store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted customers with prompt and polite support in-person and via telephone.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Worked with loss prevention in monitoring shopper behaviour.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organised displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
School Based Administration Traineeship
WA Country Health Service
03.2020 - 12.2020
- Manage record filing system to improve document organisation and management.
- Updated spreadsheets and databases
- Recorded minutes and generated documents to facilitate meetings.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scanned and filed documents
- Created signage for projects department
- Set up information displays in hospital environment
Education
High School Diploma -
Newton Moore Senior High School
Bunbury, WA12.2021
Skills
- Customer Assistance
- Product Knowledge
- Strong Communication and Interpersonal Skills
- Complex Problem-Solving
- Occupational Health and Safety
- Merchandise Receiving and Handling
- Building Customer Loyalty
- Store Policies and Procedures
- Exceeding Customer Expectations
- Team Cooperation
- Telephone Answering
- Item Ticketing and Pricing
Timeline
Retail Assistant
Bunnings
08.2021 - Current
School Based Administration Traineeship
WA Country Health Service
03.2020 - 12.2020
Retail Assistant
K-Mart Department Store
06.2019 - 12.2021
High School Diploma -
Newton Moore Senior High School
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