Grace Channells
Broome,WA
Summary
My name is Grace Channells, I am 22 years old and have been living in Broome for three years. I moved from Perth in 2021 to challenge myself in a new environment and instantly fell in love with the Kimberley and everything it has to offer. I currently work at DNTL Code within a team of 15 members where I am undergoing my Certificate III in Dental Assisting. I am deemed as a reliable dental assistant coming into my second year of dental assisting. Through my experience I efficiently handle administrative tasks and confidently assist chairside with dental procedures. Expert in assisting with all dental treatments, setting up exam rooms, processing dental radiographs, taking OPG and CBCT radiographs and preparing materials for all treatments. Trained in sterilization procedures and patient relations. Highly skilled in patient charting and treatment planning, team-focused with commitment to providing exceptional care to all patients with a positive attitude. I am dedicated to learning knew skills and knowledge to apply to all areas of my work in hopes to translate this into my upcoming nursing studies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dental Assistant
DNTL Code
01.2023 - Current
- Finalising Certificate III in Dental Assisting.
- Cleaned and sterilised dental tools and equipment, turn over treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sterilisation of instruments using an ultrasonic bath, hand piece oiler and autoclave.
- Documented autoclave cycles and testing.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Provided chairside assistance during examinations, cleans, whitening, restorations, endodontics, dentures, oral surgery, crowns and bridges improving dentist efficiency and patient satisfaction.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
- Performed OPG, lat Ceph and CBCT x-rays safely while adhering to radiation safety guidelines, ensuring high quality diagnostic images for dentists' and oral specialists' evaluation.
- Prepared and exposed patient x-rays and images for dentist review. Including bitewing and periapical x-rays, intraoral and extraoral photographs.
- Performed extraoral dental photographs for patient records.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Recorded patients' medical history, documented current symptoms and findings during examinations, pulled up records from prior visits for dentists to view and evaluate.
- Recorded patients intraoral findings on a base chart.
- Developed patient treatment plans with instructions from the dentist.
- Explained treatment procedures and assisted patients on post operative instructions.
- Knowledge of dental terminology, familiarity with dental equipment and experience with patient care.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Processed patients payments using EFTPOS, cash and HICAPS for health insurance claims.
- Processed DVA, CDBS and private trust claims.
- Familiarity with D4W, Principle, Vistasoft and Sirona Primescan dental software.
Trainee Property Manager
First National Real Estate Agency
09.2021 - 01.2023
- Property inspections, final Bond inspections and Property Condition Reports, completing reports for all areas of inspections
- Increased customer satisfaction by resolving issues.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Handled multiple calls per day to address customer inquiries and concerns.
- Prepared variety of different written communications, reports and documents.
- Liaise and take instructions from the Senior Property Managers
- Invoicing – water consumption, electricity, and strata levies
- Follow up on rental arrears with tenants
- Creating and processing work orders for contractors
- Liaising with contractors, tenants and owners regarding property maintenance
- Liaise with owners and tenants regarding arrears, monthly statements, invoices and general enquiries
- Arrange and attend vacant property viewings with potential tenants
- Processing rental applications
- Attend weekly team meetings to address any safety concerns, continuous improvement, and training requirements
- High level of knowledge in how to use various property management and microsoft programs
- Proved successful working within tight deadlines and fast-paced atmosphere.
Level 2 Housekeeper
The Pearle of Cable Beach Resort
06.2021 - 08.2021
- Cleaned guest rooms and villa to a high standard for our guests
- Knowledge of cleaning products and chemicals
- Interacted with guests to ensure our services met their requirements
- Worked flexible hours across night, weekend and holiday shifts.
- Increased customer satisfaction by resolving issues.
- Created plans and communicated deadlines to complete projects on time.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Physical Education Assistant
Aranmore Catholic College, Physical
01.2020 - 12.2020
- Received and followed instructions from staff members to assist them in classroom activities
- Organised and managed the storage system for sporting equipment
- Had a duty of care over students on and off campus
- Participated in many outdoor education camps as a member of staff
- Organised and instructed activities in learning sessions
- Followed safety practices which included manual lifting and supervision of students
- Assisted in administration work for the physical education department
- Developed adequate documentation, printing and spreadsheet skills.
- Managed and maintained school equipment and facility grounds.
- Coached netball and touch rugby teams.
- Assisted with school field trips and special events by collecting permission slips and payments.
- Enforced rules and instructions to maintain discipline.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Helped teachers manage bus loading and unloading.
- Helped teacher prepare instructional material and displays.
Sales Assistant
Marlee & Me Creations
01.2018 - 01.2019
- Assisted the business owner with customers and sales dealing with EFTPOS, change and gift wrapping
- Set up and packed down the stall
- Informed customers about the products
- Assisted customers with prompt and polite support in-person
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Established rapport with customers using active listening and interpersonal skills.
Education
Certificate III - Dental Assisting
North Metropolitan TAFE
Leederville, WA07.2024
No Degree - Psychology
Curtin University
Bentley, WA2021
Certificate III - Sport And Recreation
AFL SportsReady
Perth, WA12.2020
Grade 11 & 12 -
WACE – Kennedy Baptist College
Murdoch, WA11.2019
Skills
- Ability to work autonomously
- Customer service
- Collaborative team member
- Communication
- Punctual
- Reliable
- Hard working
- Honest
- Extremely driven
- Quick learner
Accomplishments
- 2020 - completed Cert III in Sports and Recreation whilst working full time at Aranmore Catholic College.
- 2018/2019 - completed Western Australia Certificate of Education (WACE), at Kennedy Baptist College.
Certification
Certificate III in Sport and Recreation
Timeline
Dental Assistant
DNTL Code
01.2023 - Current
Trainee Property Manager
First National Real Estate Agency
09.2021 - 01.2023
Level 2 Housekeeper
The Pearle of Cable Beach Resort
06.2021 - 08.2021
Physical Education Assistant
Aranmore Catholic College, Physical
01.2020 - 12.2020
Sales Assistant
Marlee & Me Creations
01.2018 - 01.2019
Certificate III - Dental Assisting
North Metropolitan TAFE
No Degree - Psychology
Curtin University
Certificate III - Sport And Recreation
AFL SportsReady
Grade 11 & 12 -
WACE – Kennedy Baptist College
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