Grace Li
Brisbane,QLD
Summary
Hi, my name is Grace. I have been working in the hospitality industry since 2017. I enjoy working individually or as a team. I'm passionate in promoting lasting customer satisfaction by delivering quality service and unparallel support.
Overview
9
9
years of professional experience
Work History
Manager
Golden Rice Takeaway Restaurant
03.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Food Service Worker
Sushi Hub
10.2021 - 01.2022
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Waitress
Famished On Frasers
03.2020 - 10.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
Receptionist
Xiang Wei
10.2018 - 02.2020
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Drink Maker
Mumo Tea
02.2019 - 10.2019
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Kept bar presentable and well-stocked to meet customer needs.
Waitress
Yum Cha Cuisine
01.2017 - 08.2018
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Voluntary Worker
RSPCA Queensland
03.2015 - 10.2016
- Experience working with cats and dogs.
- Confident dog and cat handling skills, able to read body language and communicate animal behaviour.
- Computer skills, able to use Microsoft Office, email and data management systems.
- Knowledge and demonstrated ability with animal quarantine and disease management.
Education
No Degree - Animal Science
Tafe Queensland - Mount Gravatt
Mount Gravatt, QLD01.2025
QCE -
MacGregor State High School
11.2018
Diploma of Business -
MacGregor State High School
11.2018
Skills
- Technical Proficiency
- Issue and Conflict Resolution
- Administration and Reporting
- Food and Beverage Management
- Customer Service
- Safe Food Handling
Reference
Golden Rice Restaurant
Owner: Wendy
Phone: 0422996628
Sushi Hub
Manager: Mark
Phone: 0403058804
Famished on Fraser
Manager: Andy
Phone: 0412841073
Xiang Wei
Manager: Mrs Ping
Phone: 0733447978
Timeline
Manager
Golden Rice Takeaway Restaurant
03.2022 - Current
Food Service Worker
Sushi Hub
10.2021 - 01.2022
Waitress
Famished On Frasers
03.2020 - 10.2021
Drink Maker
Mumo Tea
02.2019 - 10.2019
Receptionist
Xiang Wei
10.2018 - 02.2020
Waitress
Yum Cha Cuisine
01.2017 - 08.2018
Voluntary Worker
RSPCA Queensland
03.2015 - 10.2016
No Degree - Animal Science
Tafe Queensland - Mount Gravatt
QCE -
MacGregor State High School
Diploma of Business -
MacGregor State High School
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