Overview
Work History
Education
Skills
Timeline
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Grace Russell

Grace Russell

Overview

5
5
years of professional experience

Work History

Retail Assistant

Kmart Kotara
01.2021 - Current
  • Service Desk – Refunding using pos systems, assisting customers, answering phones, making P.A. announcements and completing business service transactions.
  • Registers and Self Serve Leadership – Cash Machine ( Cash Clearances, Cash orders, end of day float ect)
  • Online Department – picking and packing click and collect and home delivery orders and experiencing high volumes of orders especially during peak periods
  • Sequence- Filling shelves, packing overs away and backfilling,
  • Relays/ layouts- relaying modules of stores to provide a fresh look to the store.
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Demonstrated flexibility by adapting to various roles within the retail environment as needed.
  • Throughout my time at Kmart, I have learnt a multitude of different departments within Kmart including online order management systems, cash machine, cash clearance and other money handling related jobs. that have provided me with exceptional
  • I am trained in all departments and have progressed to be one of the trainers when new staff are employed.

Café All-rounder

Gloria Jeans
01.2019 - 01.2021
  • Frontline customer service
  • Cash handling and processing for all customers
  • general maintenance around café
  • Maintained clean and presentable cafe by cleaning, sanitizing and replenishing supplies frequently to support workflow efficiency and employee job tasks.
  • Maintain temperature controls of food to ensure food safety standards are maintained to prevent illness.
  • Cleaning maintenance of all cafe equipment

Education

K-6 -

New Lambton Public School

7-12 -

Kotara High School
Adamstown, NSW

Tafe- Cert 3 in Retail Services

University of Newcastle- Bachelor of Social Work (Honours)

Skills

  • Written and Oral Communication abilities
  • Adaptation to Change
  • Intermediate Office Microsoft Skills
  • POS System Operation
  • Complaint Handling
  • Interpersonal skills
  • Adaptability and resilience
  • High level customer service skills
  • Conflict resolution and management

Timeline

Retail Assistant

Kmart Kotara
01.2021 - Current

Café All-rounder

Gloria Jeans
01.2019 - 01.2021

K-6 -

New Lambton Public School

7-12 -

Kotara High School

Tafe- Cert 3 in Retail Services

University of Newcastle- Bachelor of Social Work (Honours)

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Grace Russell