Grace Sergelen
Sydney,NSW
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Assistant
Balenciaga
Sydney, NSW
08.2023 - Current
- Organized promotional events to engage potential customers and generate new business opportunities.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Wrapped, boxed products.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Cafe Manager
Nutag Coffee
Mongolia
02.2019 - 02.2023
- Managed staff schedules and maintained adequate coverage for all shifts.
- Coordinated with catering staff to deliver food services for special events and functions.
- Implemented cost saving measures to reduce operational costs and align with budget.
- Cultivated strong relationships with local suppliers to secure top-quality products at competitive prices.
- Developed unique events and special promotions to drive sales.
- Developed partnerships with nearby businesses increasing cross-promotional opportunities raising brand awareness.
- Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Cafe All Rounder
Cafe 63
Brisbane
01.2018 - 01.2019
- Managed inventory of tools, equipment, and supplies required for efficient completion of ball system installations.
- Skilled at working independently and collaboratively in a team environment.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Packaged bagels, muffins and other food items for customer purchase.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Promoted additional items with beverages, increasing store sales.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Retail Assistant
Uniqlo
Brisbane
10.2017 - 03.2018
- Used POS system to process sales, returns, online orders, and gift card activations.
- Monitored customers for signs of security concerns and escalated issues to management.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Assisted management with loss prevention initiatives, lowering instances of theft within the store premises.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Managed efficient cash register operations.
Education
MBA -
James Cook University
Brisbane01.2020
Skills
- Flexible Hours
- Reliable and Responsible
Certification
- Certified Barista
- Certified RSA
Languages
English
Full Professional
Korean
Full Professional
Mongolian
Native or Bilingual
Timeline
Sales Assistant
Balenciaga
08.2023 - Current
Cafe Manager
Nutag Coffee
02.2019 - 02.2023
Cafe All Rounder
Cafe 63
01.2018 - 01.2019
Retail Assistant
Uniqlo
10.2017 - 03.2018
MBA -
James Cook University
- Certified Barista
- Certified RSA