Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Grace Sergelen

Grace Sergelen

Sydney,NSW

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Assistant

Balenciaga
08.2023 - Current
  • Organized promotional events to engage potential customers and generate new business opportunities.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Wrapped, boxed products.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Cafe Manager

Nutag Coffee
02.2019 - 02.2023
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Implemented cost saving measures to reduce operational costs and align with budget.
  • Cultivated strong relationships with local suppliers to secure top-quality products at competitive prices.
  • Developed unique events and special promotions to drive sales.
  • Developed partnerships with nearby businesses increasing cross-promotional opportunities raising brand awareness.
  • Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Cafe All Rounder

Cafe 63
01.2018 - 01.2019
  • Managed inventory of tools, equipment, and supplies required for efficient completion of ball system installations.
  • Skilled at working independently and collaboratively in a team environment.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Promoted additional items with beverages, increasing store sales.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.

Retail Assistant

Uniqlo
10.2017 - 03.2018
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Assisted management with loss prevention initiatives, lowering instances of theft within the store premises.
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
  • Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Managed efficient cash register operations.

Education

MBA -

James Cook University
Brisbane
01.2020

Skills

  • Flexible Hours
  • Reliable and Responsible

Certification

  • Certified Barista
  • Certified RSA


Languages

English
Full Professional
Korean
Full Professional
Mongolian
Native or Bilingual

Timeline

Sales Assistant

Balenciaga
08.2023 - Current

Cafe Manager

Nutag Coffee
02.2019 - 02.2023

Cafe All Rounder

Cafe 63
01.2018 - 01.2019

Retail Assistant

Uniqlo
10.2017 - 03.2018

MBA -

James Cook University
  • Certified Barista
  • Certified RSA


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Grace Sergelen