Graeme Boland
Berwick,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
46
46
years of professional experience
Work History
Postal Delivery Officer
Australia Post
07.1987 - Current
- Handled mail and packages with care to prevent damage during delivery.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
- Distributed mail via delivery van, pushbike, motorbike & EDV (Electric Delivery Vehicle) to residences and businesses, delivering to approximately 1200 customers per shift.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Altered routes to accommodate changing conditions or road closures in delivery areas.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Employed GPS and other navigational tools to find shortest routes to locations.
- Shop steward since 2009, liaising with employees and management to ensure a safe, harmonious workplace.
Newspaper Delivery Co-ordinator
Richards Newsagency
02.1983 - 07.1987
- Managed paper deliveries to approx. 50 houses.
- Managed 5 paper delivery/sales staff.
- Received and prepared newspapers for delivery & sale.
- Received and prepared magazines for sale in the store.
- Managed returns to suppliers.
- Served customers at the counter.
- Served customers at the Tattslotto counter.
Newpaper Delivery Boy
Richards Newsagency
01.1978 - 02.1983
- Delivered newspapers to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Interpreted maps and followed written and verbal directions.
- Loaded and unloaded newpapers onto pushbike for proper storage and handling.
- Managed delivery route for optimal use of time and fuel.
- Established lasting relationships with management and customers by delivering newspapers on time, interacting professionally, and responding promptly to questions.
Education
High School Diploma -
Huntingdale Technical School
Huntingdale VIC11.1982
Skills
- Project Requirements
- Customer Needs Assessments
- Reading Comprehension
- Carrier Negotiations
- Customer Experience
- Complex Problem-Solving
- Critical Thinking
- Customer Satisfaction
- Item Scanning
- Operational Improvements
- Registered Mail Coordination
- Parcel Delivery
- Basic Maintenance
- Equipment Cleaning and Maintenance
- Valid Driver's License
- Sorting and Delivering Mail
- Vehicle Inspection
- Daily Vehicle Inspections
- Microsoft Excel
- Route Deliveries
- Accurate Documentation
- Analytical Approach
- Safety Meetings
- Documentation and Recordkeeping
- Scan Parcels
- Insured Mail Procedures
- Serve Customers
- Maintaining Clean Work Areas
- Mail-Sorting and Delivery Sequence
- Operational Efficiency
Timeline
Postal Delivery Officer
Australia Post
07.1987 - Current
Newspaper Delivery Co-ordinator
Richards Newsagency
02.1983 - 07.1987
Newpaper Delivery Boy
Richards Newsagency
01.1978 - 02.1983
High School Diploma -
Huntingdale Technical School
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