Kirsten Mears
Bundaberg
Summary
I am a motivated and committed professional with a strong career history in administrative and customer service roles across the private sector. With demonstrated leadership skills, I am accustomed to supervising, training and developing staff in accordance with company values, targets and objectives. My key competencies include customer contact, conflict resolution, clerical support, financial processing, cash handling, record keeping and stakeholder liaison. My strong work ethic can be illustrated by my ability to effectively manage confidential issues and commitment to compliance with company policy. My career goal is to secure a challenging administrative position in which I can apply my transferable skill set. I desire to succeed with an organisation that has strong ethical values and actively encourages professional development.
PERSONAL ATTRIBUTES
- Leadership skills with the ability to supervise, train, develop and motivate employees
- High level communication and interpersonal skills with individuals of all backgrounds
- Working within fast paced environments, demonstrating flexibility and adaptability
- Strong problem solving skills with a high level of attention to detail and accuracy
- Fine-tuned organisational skills with the ability to multi-task and meet deadlines
- Demonstrating initiative, drive and self-motivation in new situations and challenges
- Positive and enthusiastic attitude, and motivated to achieve client satisfaction
- Maintaining strict confidentiality and discretion, and displaying integrity and sensitivity
Overview
21
21
years of professional experience
1
1
Certification
Work History
Administration Officer
Wide Bay Hospital And Health Services
Bundaberg, QLD
05.2023 - Current
- Greeting patients.
- Handle patient correspondence to foster office efficiency.
- Abiding WH&S regulations
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Responded quickly and efficiently to questions from patient's to improve understanding.
- Managed files and records for patients and adhered to safety procedures to prevent breaches and data misuse.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Sorted and distributed office mail and recorded outgoing correspondence.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Legal Receptionist
V.A.J Byrne & Co. Lawyers
Bundaberg, Queensland
02.2021 - Current
- Draft documents with efficiency and accuracy.
- Work with legal software systems.
- Communicate professionally with clients, colleagues and legal partnership verbally and in writing.
- Arrange for delivery of legal correspondence to clients, witnesses and court officials.
- File documents with courts on behalf of solicitors..
- Scheduled and made appointments for solicitors.
- Diligently edit legal correspondence for grammar and spelling.
- Maintain firm commitment to deadlines.
- Plan and organise internal and external events, meetings and conferences.
Bond Loans Officer
Queensland Government
Bundaberg, Queensland
11.2019 - 02.2021
- Data Entry - responsible for entering data into different computer databases, manage and maintain effective record keeping. In addition, be responsible for organizing files, collecting and managing data to be entered into the computer. Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
- Assessing new housing and bond loan applications and rental grants
- Handled basic office duties by answering and routing phone calls
- Maintained excellent attendance record, consistently arriving to work on time.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked with supervisors and management to maintain update information for clients
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
- Opened and properly distributed incoming mail to promote quicker response to client inquiries
- Transferred and directed phone calls, and mail to correct staff members
- Answered telephone calls to field inquiries from clients, seeking information
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
- Facilitated timely delivery of special projects to meet organizational and departmental objectives
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries
Educator
Cuddle Bugs Kindergarten & Pre Prep
Walkervale, QLD
01.2014 - 11.2019
- Kirsten's Family Day Care and Cuddlebugs Kindergarten & Pre-Prep
- Chose materials and developed lesson plans to enhance skills for individual students.
- Built relationships and communicated with parents to provide best learning environment for children.
- Working with a diverse cross section of children including those with behavioural issues and disabilities
- Implementing recreational and educational games and activities, assisting students in the areas of literacy and numeracy
- Monitoring and observing children's activities and ensuring child safety
- Managing routines, preparing nutritious meals and performing care tasks
- Discussing behaviour, progress and development with parents and families
- Modelling positive actions to shape child behaviours and promote growth and development
- Business administration including maintaining attendance and progress records, documenting illnesses, accidents and medication details
- Clerical tasks such as data entry, record keeping, invoicing and receipting
- Adhering to legislative requirements, Privacy Act and Code of Conduct, maintaining confidentiality and ethical practice
Senior Customer Service Consultant And Collections Officer
Auswide Bank
Bundaberg Central, QLD
01.2008 - 01.2014
Shift Supervisor
McDONALD'S FAMILY RESTAURANT
01.2003 - 01.2008
Education
Certificate III - Children's Services
TAFE Queensland Bundaberg campus
Bundaberg West, QLD2004
Year 12 Certificate - undefined
Kirwan State High School
Kirwan, QLD2003
Skills
- Quality
- Legal Standards
- Office Supplies and Inventory
- Client Communication
- Outbound Calls
- Multi-Line Telephone Systems
- Word Processing
- Administrative Support
- Filing Court Documents
- Document Scanners
- External Communications
- Petty cash reconciliation
- Proficient in Microsoft Office, Excel, Prosper, Wintep
- Positive Notice Blue Card
- C Class Drivers Licence
- Administrative, Record keeping
- Auditing, Safety
- Banking, Sales
- Cash handling, Telephone
- Clerical
- Data entry
- EFTPOS
- Financial
- Invoicing
- Managing
Certification
- Certificate III in Children's Services
- Proficient in Microsoft Office, Excel, Prosper, Wintep
- Tier 2 Training
- Shift Supervisor Training
- Positive Notice Blue Card
- C Class Drivers Licence
Timeline
Administration Officer
Wide Bay Hospital And Health Services
05.2023 - Current
Legal Receptionist
V.A.J Byrne & Co. Lawyers
02.2021 - Current
Bond Loans Officer
Queensland Government
11.2019 - 02.2021
Educator
Cuddle Bugs Kindergarten & Pre Prep
01.2014 - 11.2019
Senior Customer Service Consultant And Collections Officer
Auswide Bank
01.2008 - 01.2014
Shift Supervisor
McDONALD'S FAMILY RESTAURANT
01.2003 - 01.2008
Certificate III - Children's Services
TAFE Queensland Bundaberg campus
Year 12 Certificate - undefined
Kirwan State High School