Greys Kelly Maria Alessio
Itariri,Brazil
Summary
Dynamic and results-driven professional with experience at Princess Cruises Lines, excelling in client relationship management and revenue growth. Proven ability to enhance guest experiences through strategic upselling and effective communication. Skilled in maintaining a clean and organized environment while fostering positive customer interactions.
Overview
8
8
years of professional experience
Work History
Junior Waiter
Princess Cruises Lines
Fort Lauderdale, FL
10.2016 - 11.2018
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Processed orders and sent to kitchen employees for preparation.
- Communicated with kitchen staff to enable accurate food preparation.
- Answered customers' questions, recommended items, and recorded order information.
BAR WAITRESS
POUSADA MARAVILHA
Brazil
05.2015 - 01.2016
- Greeted customers in bar area of busy, fast-paced restaurant with energy and enthusiasm.
- Took drink and food orders, detailed new menu items and specials and recommended add-ons.
- Checked identification of customers ordering cocktails to confirm patrons met age requirements to order alcoholic beverages.
- Handled complaints and questions relating to drinks or food promptly.
- Performed opening and closing duties within bar area according to schedule.
- Maintained clean and organized bar area.
Assistant Waiter
Pullmantur Cruises
Madrid Spain
12.2013 - 08.2014
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Increased sales significantly by upselling higher-end products to customers.
BAR WAITRESS
DONNA DINING CLUB
BRAZIL
01.2011 - 11.2013
- Assisted other bar staff with seating and taking orders when backed-up or unavailable.
- Assisted bartenders with washing of glasses and bar equipment when unusually busy.
- Checked-in on customers within minutes of seating and periodically throughout service.
- Cleared plates and utensils, cleaned table and chairs and prepared new place settings.
Education
High School Diploma -
E.E.B. São Miguel
Brazil08-2009
Skills
Client relationship management
Revenue and profit growth
Strategic planning
Efficient service
Professional appearance
Table setting
Wine pairing
Order taking
Menu item recommendation
Conflict resolution
Meal recommendations
Attention to detail
Safe alcohol service
Time management
Customer service
Special dietary requirements
Languages
Spanish
Professional Working
English
Limited Working
Portuguese
Native or Bilingual
Timeline
Junior Waiter
Princess Cruises Lines
10.2016 - 11.2018
BAR WAITRESS
POUSADA MARAVILHA
05.2015 - 01.2016
Assistant Waiter
Pullmantur Cruises
12.2013 - 08.2014
BAR WAITRESS
DONNA DINING CLUB
01.2011 - 11.2013
High School Diploma -
E.E.B. São Miguel