Phillip Sawaki-Gillard
Newtown,NSW
Summary
Dynamic and results-driven professional with a strong background in customer service and retail operations. At Fantastic Home And Gifts, I successfully supervised a team, enhancing the shopping experience while managing cash operations. Skilled in food handling and time management, I consistently resolved customer issues, ensuring satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Junior Waiter
Hoa Sushi LTD
Armidale
11.2025 - 01.2026
- Provided excellent customer service in a busy sushi restaurant environment.
- Assisted servers with food and beverage orders during peak hours.
- Maintained cleanliness of dining area and ensured proper table settings.
- Collaborated with kitchen staff to ensure timely food delivery to tables.
Retail Shop Hand / Shift Supervisor
Fantastic Home And Gifts
Armidale
07.2022 - 08.2024
- Delivered high-quality customer service, enhancing the shopping experience.
- Supervised a team of 2-5 employees, ensuring smooth and efficient shift operations.
- Managed cash handling, including end-of-day reconciliations and maintaining accurate financial records.
- Resolved customer issues and handled complaints professionally.
- Trained new employees, helping them develop essential retail skills and knowledge.
- Assisted in merchandising and implementing in-store promotions.
Cashier
Hungry Jacks
Armidale
01.2022 - 08.2023
- Operated cash register and processed customer transactions efficiently.
- Maintained cleanliness and organization of the dining area and service counters.
Education
Civil Engineering - 1st year
USYD
Camperdown, NSW01-2029
First aid certificate -
Royal Life Saving NSW
Armidale, NSW12.2023
Year 12 -
Armidale Secondary College
Skills
- Customer service
- Food handling
- Cash management
- Time management
- Table setting
- Retail operations
Volunteer Experience
Christmas in the Mall, Armidale council, 11/29/24
References
Gavin KingStone, Store Owner, 0400 300 130
Hobbies and Interests
- SGT in Australian Cadets
- Member of Engineering Association (Sydney)
- Rugby league and Union
Training
- Champion Coach in-school program
- Cadet courses (251 Barracks)
- Leadership training (Holsworthy Barracks)
- Inter-retail training
Availability
Saturday: Anytime Sunday: Anytime, Monday: 4pm - 10:00pm, Tuesday: 1:30pm - 10:00pm, Wednesday: 3:30pm - 10:00pm, Thursday: 6:30pm - 10:00pm, Friday: 3pm - 12:00pm.
Personal Information
Date of Birth: 07/23/07
Tasks Performed
- Delivered high-quality customer service, enhancing the shopping experience.
- Supervised a team of 2-5 employees, ensuring smooth and efficient shift operations.
- Managed cash handling, including end-of-day reconciliations and maintaining accurate financial records.
- Resolved customer issues and handled complaints professionally.
- Trained new employees, helping them develop essential retail skills and knowledge.
- Assisted in merchandising and implementing in-store promotions.
Timeline
Junior Waiter
Hoa Sushi LTD
11.2025 - 01.2026
Retail Shop Hand / Shift Supervisor
Fantastic Home And Gifts
07.2022 - 08.2024
Cashier
Hungry Jacks
01.2022 - 08.2023
Civil Engineering - 1st year
USYD
First aid certificate -
Royal Life Saving NSW
Year 12 -
Armidale Secondary College