Guinevere Wolf
Port Kennedy,WA
Summary
Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Remedial Massage Therapist
Beauty On The Grove
Willeton, WA
01.2024 - Current
- Telephone Enquiries and Bookings
- Remedial Massage
- Administration and Reception
- Reflexology
- Advanced Beauty Treatments
- Advanced Facial Treatments - Oxygen Facials, Microdermanbrasion, Rezenerate, LED
- Achieving KPI’s
- Eyebrow and Eyelash Enhancements
- Full Body Treatments
- Maintained detailed records of client progress, tracking improvements and adjusting treatment plans as necessary to maximize results.
- Increased repeat clientele with personalized care plans and consistent follow-up communications.
- Established rapport with new clients through attentive listening skills, empathetic communication, and thorough consultations.
- Ensured a comfortable and serene environment, maintaining clean and organized treatment rooms.
- Continuously expanded knowledge of current industry trends by attending professional development courses on advanced massage techniques and modalities.
- Reduced clients'' stress levels by incorporating relaxation techniques into each therapy session.
- Maintained accurate and up-to-date client records.
Retail Assistant
Adultshop.com- WA
07.2023 - 01.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Achieving KPI's
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Balanced and organized cash register by handling cash.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Tassie Grazing Boards & Charcuterie
Self Employed- Warrane TAS
01.2019 - 01.2022
Remedial Massage Therapist and Naturopathic Assistant
Horizon Medicine- Sorell TAS
01.2018 - 01.2019
Cake Baker, Decorator and Dessert Artist
Self Employed- Richmond TAS
01.2011 - 01.2018
Skills
- Excellent communication skills developed while working with clients
- Managing and supervisory experience
- Dynamic motivator
- Works well autonomously
- Highly developed organisational skills Strong planning skills
- Excellent interpersonal skills
- Team player
- Strong problem solving skills
- Highly analytical
- Retail Sales
- Manual Vehicle Licence
- National Police Check
- Working with Vulnerable People Check
- First year hair dressing apprentice duties
- Achieving KPI’s
- Achieving sales targets and monthly budgets
Training And Development
- Certificate 2 of Lash Enhancements, Australian College of Beauty Therapy, 2023
- Graft a Lash, Young Nails, 2010
- Certificate 4 of Beauty Therapy, Challenger TAFE Beaconsfield WA, 2004
- Acrylic Nails and Nail Art, Perth College of Beauty Therapy, 2002
- Diploma of Remedial Massage, Telek Academy of Massage, 2001
- Certificate III Business Management, Challenger TAFE Rockingham WA, 1998
Timeline
Remedial Massage Therapist
Beauty On The Grove
01.2024 - Current
Retail Assistant
Adultshop.com- WA
07.2023 - 01.2024
Tassie Grazing Boards & Charcuterie
Self Employed- Warrane TAS
01.2019 - 01.2022
Remedial Massage Therapist and Naturopathic Assistant
Horizon Medicine- Sorell TAS
01.2018 - 01.2019
Cake Baker, Decorator and Dessert Artist
Self Employed- Richmond TAS
01.2011 - 01.2018