Above-average level of Microsoft apps
YiFei Zhang
Newcastle,New South Wales
Summary
Confident as a costumer service with knack for client relationship management and customer service. Possess great physical strength and judgement. Experience in massage healing techniques and methods.
Compassionate with sincere and warm approach to marketing as used to be a salesman. Contributes to supportive team environment to advance marketing skills and education. Dedicated to focusing on consumer's' demand.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level markeitng/accountant position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Remedial Massage Therapist
Lee's Massage & Acupuncture
11.2023 - 02.2024
- Collaborated with healthcare professionals to develop comprehensive treatment plans for clients with chronic pain or injuries.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Supported injury recovery for athletes, implementing targeted sports massage therapies.
- Utilized deep tissue therapy techniques to provide options to customers.
Food Delivery in Restaurant
Dumpling Land Wallsend
08.2023 - 11.2023
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Communicated proactively with management about potential issues or delays in delivery times.
- Informed the clients the arrival of the food timely and handed it over to ensure the safety.
- Greeting with walked-in costumers, guiding them settled and taking orders, making them feel welcomed.
- Wiping dishes and plates and settled them into the place when having no delivery orders.
- Proved successful working within tight deadlines and a fast-paced environment.
Assistant in Financial Accountant
Shanghai Shanzhen Company
04.2023 - 06.2023
- Gathering the past and current recorded data to prepare for financial statements.
- Mitigated risks by identifying uncleared transactions within projects and proposing relevant solutions proactively when reconciliation.
- Developed and maintained filing systems to facilitate easy access to information.
Costumer Service
Shanghai Kingo Fruit Export Company
08.2022 - 04.2023
- Inspecting the goods after arrival immediately, recording the supplier's name, arrival time, place of production and overall status of fruit.
- Testing the sugar degree, surface powder and the taste of the arrival ones.
- Distinguishing the cracked, russet, moldy and bruised ones and taking pictures of them as a evidence.
- Establishing the daily arrival quality report to the headquarter and the suppliers for situational awareness.
- Contacting with the clients and potential customers for the status of fruit with simplified report.
- Receiving calls and messages from the costumer and make further connection.
Salesman
Shanghai WeiYin Cloths Company
10.2021 - 06.2022
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Used customer insights to develop innovative sales strategies to increase sales.
- Consulted with businesses to supply accurate product and service information.
- Tracked sales metrics to monitor progress towards goals, adjusting strategies as necessary for success.
Assistant Coach in Martial Arts
Drills Club BJJ Shanghai
09.2019 - 06.2023
- Developed and implemented training drills to improve team cohesiveness and performance.
- To organise professional teaching schedule for clients for one-hour group class three times a week.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
- Be responsible for the safety of the clients when sparring.
Education
Bachelor of Arts - Marketing
The University of Newcastle
Newcastle, NSW11.2024
Bachelor of Arts - Business Administration
Shanghai Normal University Tian Hua College
Shanghai, China06.2022
Skills
- Excellent costumer service and communication skills: The majority of my jobs have contributed me with brilliant customer service experience, enable me with excellent skills of greeting, welcoming, communication to the clients and everyone else
- Time management skills: By the duration of restaurant workplace, I experienced fast-paced working mode that everyone being extremely busy on their own hands for hours Such circumstances shaped me with the ability of organizing and prioritising affairs to maximise the results timely
- Teamwork skills: Under fast-paced circumstances, people have to work together to deal with any issues possible, that require individuals doing their jobs best while people from different sections connecting with each other, especially workplace like restaurant
- Maintain patient and calm under pressure: my martial arts career taught me to stay calm under any scenario even being in a desperate disadvantage This can also be used into other workplace that I am able to be cool and patient under stressful work, thinking of the solution
- Accounting foundational skills: As an uni student majored bachelor of business, accounting is the basic course of all I can make balance sheet, income statement and the statement of cash flow independently As well, I could be a crucial part of accountant team with my professional skills
- Being scrupulous with any details: While delivering food, I never figured out wrong address and package, that I checked significant information several times This can be mitigating the most risks in marketing and accounting industry
Accomplishments
Exceeded 20% of expected sale's value as a salesman in the cloths retailer shop.
Received no complaints towards myself from the costumers.
Collaborated with team of 10 people in the development of restaurant organizing and service.
Software
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Spanish
Limited Working
Timeline
Remedial Massage Therapist
Lee's Massage & Acupuncture
11.2023 - 02.2024
Food Delivery in Restaurant
Dumpling Land Wallsend
08.2023 - 11.2023
Assistant in Financial Accountant
Shanghai Shanzhen Company
04.2023 - 06.2023
Costumer Service
Shanghai Kingo Fruit Export Company
08.2022 - 04.2023
Salesman
Shanghai WeiYin Cloths Company
10.2021 - 06.2022
Assistant Coach in Martial Arts
Drills Club BJJ Shanghai
09.2019 - 06.2023
Bachelor of Arts - Marketing
The University of Newcastle
Bachelor of Arts - Business Administration
Shanghai Normal University Tian Hua College
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