Gurleen Kaur Kakkar

Detail-oriented Master of Professional Accounting graduate with over six years in retail management and two years as a Disability Support Worker. Expertise in building relationships with diverse customers, managing confidential information, and delivering service in fast-paced environments. Strong background in resolving customer inquiries, collaborating within teams, and maintaining accuracy under pressure. Focused on delivering respectful, customer-centered service that aligns with organizational goals.

• COMUNITY CENTER, Blacktown, LAST FEW MONTHS
• Red cross organization, India, 06/01/15, 12/31/16, Participated in blood donation camps., Socialise with and help the participants to make their journey pleasant., Participated in free food campaigns.

• Excellent customer service and interpersonal communication skills
• Strong verbal and written communication abilities
• Active listening and empathy when assisting customers from diverse backgrounds
• Ability to manage high-volume customer enquiries professionally and efficiently
• Problem-solving and conflict resolution skills
• Strong organisational and time management skills
• High level of attention to detail and accuracy
• Experience handling confidential and sensitive information with integrity
• Ability to work effectively both independently and as part of a team
• Adaptable and resilient in fast-paced, changing environments
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint)
• Strong administrative and record-keeping skills
• Leadership and team coordination experience
• Commitment to continuous learning and professional development
• Ability to build positive relationships with customers and stakeholders
• Person-centred approach with a focus on delivering quality service