Gurpreet Kaur
Banksia Grove ,WA
Summary
Hardworking Checkout Supervisor always ready to back up associates and assist with challenging situations. Expert in retail policies, procedures and strategies for maximizing both customer satisfaction and business revenue. Oversees merchandising, security and cashier operations with organized approach.
Gurpreet kaur
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
7 Eleven Store
Perth, WA
03.2024 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Checkout Supervisor /Cashier Manager
Vegie Bandits pty ltd ( spudshed)
Perth, WA
08.2014 - 03.2024
- Ensured accuracy of customer transactions by verifying items and pricing.
- Supervised a team of cashiers, providing guidance and training on policies and procedures.
- Monitored the checkout process to ensure efficient service for customers.
- Maintained up-to-date knowledge of store products and services.
- Resolved customer complaints in an efficient and courteous manner.
- Inspected cashier stations to ensure proper equipment operation.
- Handled daily banking activities such as deposits, withdrawals, transfers.
- Provided feedback to management regarding employee performance issues.
- Developed strategies to improve customer satisfaction levels at the checkout counter.
- Organized staff schedules to ensure adequate coverage during peak hours.
- Performed regular audits of registers and POS systems for accuracy.
- Maintained cleanliness standards at all checkout counters throughout the store.
- Implemented new policies and procedures as directed by management.
- Tracked financial data related to register transactions for reporting purposes.
- Reviewed sales documents such as invoices, purchase orders, delivery notes.
- Coordinated with other departments within the store to resolve customer issues quickly.
- Oversaw security measures at checkouts such as bag checks or metal detectors when needed.
- Coached workers on routine tasks and strategies for handling distraught or unhappy customers.
- Built, counted and broke down cashier drawers daily and diligently resolved discrepancies.
- Trained associates on returns and exchange processing, coupons and promotional requirements.
- Handled escalated customer complaints personally to maintain high satisfaction rates.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Verified customer age requirement for alcohol or tobacco purchases.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Counted and balanced registers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained, managed and motivated employees to promote professional skill development.
- Directed and supervised staff performance.
- Used Point of Sale register system to complete transactions.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Coached staff on strategies to enhance performance and improve customer relations.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Mentored newly hired staff in upselling techniques to improve sales.
- Managed daily operations, client relations and IT.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Researched out-of-stock items to find additional inventory in other store locations.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Processed credit card payments and counted back change and currency with 100 % accuracy rate.
- Managed and trained cashiers on proper cash handling procedures.
- Maintained accurate records of daily transactions, including deposits and withdrawals.
- Performed regular reconciliation of cash drawers to ensure accuracy of funds.
- Developed strategies to increase customer satisfaction and improve operational efficiency.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
- Provided guidance and assistance to new hires during the onboarding process.
- Analyzed sales data to identify opportunities for improvement in store performance.
- Adhered to all safety protocols to protect customers, employees and company assets from theft or damage.
- Assisted in the development and implementation of store policies and procedures related to cash management activities.
- Prepared financial reports that included weekly and monthly sales summaries, bank deposit slips and reconciliations.
- Conducted regular audits of register transactions to ensure accuracy of amounts recorded.
- Scheduled staff shifts according to business needs ensuring adequate coverage at all times.
- Maintained communication with corporate office regarding store operations issues or concerns.
Education
Food Safety - Certificate 2
Australian Institute of Accreditation
Perth, WA08.2024
Certificate III - Retail Management
Australian College of Training
Perth, WA02.2015
Bachelor of Arts - Economics
Guru Nanak Dev Academy
Punjab, India02-2012
Skills
Excellent work ethics
Extremely loyal, honest and practical
Believe in hard and smart work
- Task Delegation
- Punctual and Reliable
- Team Leadership
- Team training and development
- Sales monitoring
- Cost Control
- Customer Complaint Resolution
- Mentoring and Coaching
- Recruiting and Hiring
- POS Systems
- Merchandise Display
- Cash Register Operation
- Employee performance evaluation
- Operational Efficiency
- Employee Management
- Store Promotions
- Customer Service
- Loss prevention strategies
- Quality Assurance
- Employee Training
- Policy Enforcement
- Bank Deposit Preparation
- Workflow Optimization
- Store opening and closing procedures
- Payment Processing
- Order Management
- POS System Operation
- Assignment Delegation
- Consultative Sales
- Equipment Maintenance
- Vendor coordination
- Safety Procedures
- Shift Scheduling
- Schedule Maintenance
- Till Counting
- Store Opening and Closing
- Attention to Detail
- Staff Training
- Documentation And Reporting
- Time Management
- POS System Troubleshooting
- Retail Operations
- Operations leadership
- Issue Resolution
- Employee Scheduling
- Point of sale systems
References
Store manager/ Area Manager Spudshed (Rahees Edavath): 0416677710
Ex Lead educator ( Daman Sangha): 0430066153
Store manager 7 eleven ( Vikas sohal): 0416367378
Timeline
Assistant Store Manager
7 Eleven Store
03.2024 - Current
Checkout Supervisor /Cashier Manager
Vegie Bandits pty ltd ( spudshed)
08.2014 - 03.2024
Bachelor of Arts - Economics
Guru Nanak Dev Academy
Food Safety - Certificate 2
Australian Institute of Accreditation
Certificate III - Retail Management
Australian College of Training