Gurpreet Kaur Sirikumar
Perth,WA
Summary
Enthusiastic and Multi-lingual professional with over 6 years of experience in various company with an ability to lead a team player in a fast - pace environment. Experience in working with culturally and linguistically diverse people ,youth and adapt at understanding the needs of the clients and develop action plans to generate positive results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant of Nursing
Placement
Canningvale, WA
10.2024 - 10.2024
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Assisted nurses with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Performed basic nursing skills such as changing wound dressings and administering enemas.
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Implemented fall prevention techniques as specified in plan of care.
- Turned and repositioned bedridden patients to prevent bedsores.
Pharmacy Assistant
Gurpreet Kaur Sirikumar
Chemist Warehouse , WA
11.2022 - 09.2024
- Interact with customers and provide assistant with basic health and beauty advice.
- Answering inquiries call.
- Work on tills and handle cash transactions.
- Assisting in dispensary and referring to pharmacist for assistant with health advice out of pharmacist remit.
- Setting up retails areas and stocking shelves in retail side.
Customer Service/FOH Team Member
Soul Origin
Perth, WA
08.2022 - 11.2022
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry
- Trained new employees
- Developed goals and plans to prioritize, organize and accomplish daily service tasks.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Responded to customer questions about products and services.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Greeted customers upon entrance and handled cash and credit transactions.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
Administration Volunteer
Westcoast Creation (Party Equipment Rentals)
Perth, WA
04.2022 - 07.2022
- Managed over 5-15 customer call/chats per day.
- Responding to customer enquiries through phone and email.
- Quoting and Invoicing.
- Following up on sales.
- Taking bookings online and via phone.
Supervisor
Daju & Kaka (Grocery Store)
Bangkok, Thailand
10.2020 - 03.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Managed over 15-20 customer per day.
- Increased sales rapidly.
- Issue Purchase Order to import Goods from India/ Nepal and Myanmar.
- Approve contracts with vendors.
- Advertise/ Promote sale of groceries through Local Magazine.
- Organize marketing activities, such as promotional event and discount schemes.
- Managing staffs with guidance/ training and help, drive, motivate, encourage retail sales staff to achieve sales targets.
- Analyse financial statements in order to enhance profit making opportunities.
- Maintain inventory and ensure items are in stock.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Monitor local competitors.
- Conducted routine inspections to check quality and compliance with established specifications.
School Registered Nurse
Wellington International School
Bangkok, Thailand
07.2020 - 09.2020
- Oversaw health services for school of over 800 students and faculty.
- Developed programs to promote the children's physical, social, emotional and intellectual development.
- Build respectful and reciprocal relationships with children and their parents.
- Participated in development of school safety plans to address areas of concern.
Register Nurse
Princ Suvarnabhumi Hospital
Bangkok, Thailand
10.2019 - 06.2020
- Provided direct quality care to patients including daily monitoring, recording, and evaluating of medical conditions of up to 5 patients per day.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Followed proper procedure for installation and removal of catheters, NG Tube, IVs, collect samples and give medications.
- Protected confidentiality of information related to patient care activities.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Performed routine wound care and dressing changes on schedule.
- Helped patients eat and drink when necessary for safe consumption of food consistent with recovery guidelines.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Personal Care Assistant
Bumrungrad Hospital
Bangkok, Thailand
04.2019 - 08.2019
- Attended to activities of daily living including hygiene, feeding, toileting, range of motion exercises, communication via lip-reading, and transferring.
- Collaborated with family members and the healthcare team to provide holistic care that supported health patterns and needs of the client.
- Accurately operated Kangaroo enteral nutrition pump and while also ensuring client dignity and satisfaction.
Customer Service Officer
Sawasdeepshop Co.,Ltd (Telecommunication)
Bangkok, Thailand
04.2017 - 03.2019
- Managed over 30 customer calls per day.
- Managing large amounts of inbound and outbound calls in a timely manner.
- Deliver excellent customer service that ensure ongoing sales and high levels of customer satisfaction.
- Offer special Schemes/Bonus.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Student Nurse (Female Medical-Surgical Ward)
Sirindhorn Hospital
Bangkok, Thailand
03.2017 - 03.2017
- Provided skilful and purposeful care to a culturally and medically diverse group of patients of 36 bed unit.
- Independently educated patients and families on disease processes such as congestive heart failure, pressure ulcers, and including medication and pain management techniques.
- Implemented bedside shift report in an organized manner to ensure effective and successful communication and continuity of care.
- Carried out day-to-day duties accurately and efficiently.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
Bachelor of Nursing - Nursing Science
Assumption University
Bangkok, Thailand06.2019
High School Diploma -
Saffron Public School
Punjab, India08.2012
Skills
- Strong attention to detail
- Problem Solving
- Persuasive Speaking Skills
- Time management
- Empathy
- Ability to multitask
- Adaptability
- Solid verbal and written communication skills
- Patience
- Competent of MS Office (MS Word, MS Excel/ PowerPoint)
- Fluent in English, Thai, Hindi and Punjabi
Certification
- Certificate III in Health Services Assistance (Assisting in nursing work in acute care) at IHNA , 2024
- Certificate of Register Nurse Overseas 2019 (Thailand).
References
References available upon request.
Timeline
Assistant of Nursing
Placement
10.2024 - 10.2024
Pharmacy Assistant
Gurpreet Kaur Sirikumar
11.2022 - 09.2024
Customer Service/FOH Team Member
Soul Origin
08.2022 - 11.2022
Administration Volunteer
Westcoast Creation (Party Equipment Rentals)
04.2022 - 07.2022
Supervisor
Daju & Kaka (Grocery Store)
10.2020 - 03.2022
School Registered Nurse
Wellington International School
07.2020 - 09.2020
Register Nurse
Princ Suvarnabhumi Hospital
10.2019 - 06.2020
Personal Care Assistant
Bumrungrad Hospital
04.2019 - 08.2019
Customer Service Officer
Sawasdeepshop Co.,Ltd (Telecommunication)
04.2017 - 03.2019
Student Nurse (Female Medical-Surgical Ward)
Sirindhorn Hospital
03.2017 - 03.2017
Bachelor of Nursing - Nursing Science
Assumption University
High School Diploma -
Saffron Public School
- Certificate III in Health Services Assistance (Assisting in nursing work in acute care) at IHNA , 2024
- Certificate of Register Nurse Overseas 2019 (Thailand).
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