Gursharenjit Kaur Sanggah Harjit Singh
Perth,WA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level as a Law Graduate position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Laboratory Technician
The University of Notre Dame
07.2022 - Current
- Maintained a clean and organized work area with adequate supplies and reagents
- Isolated, identified and prepared specimens for examination
- Implemented lab procedures to prevent errors and protect staff
- Collected, labelled and stored lab samples according to laboratory specifications.
Summer Law Clerkship
District Court & Supreme Court of Western Australia
11.2022 - 12.2022
- Completed 2 weeks clerkship at the District Court of Western Australia and Supreme Court of Western Australia
- Shadowed Judges, Associates & Ushers
- Assisted in legal research and proofreading
- Attended and observed both civil and criminal cases
Customer Care Representative
DHL Supply Chain
02.2022 - 04.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Promptly responded to customer inquiries and resolved complaints to promote loyalty
- De-escalated customer issues with proven conflict mediation and problem-solving abilities
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Maintained a high level of product knowledge to provide accurate information and customer support.
Customer Care Officer
Tele-Centre Services
12.2021 - 02.2022
- Recorded details of all inquiries, complaints and comments
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Answered customers' questions about services and products offered at the People's Association
- Kept customer and system account information accurate and current to support timely resolutions of concerns
- Managed high call volumes with exceptional time management and multitasking skills
Virtual Internship Student
Leo Cussen Centre
10.2020 - 11.2020
- Assisting in legal advice during the virtual internship
- Completing the task given as part of the module
- A mandatory virtual internship as required by the university
- Worked with instructors to establish core skills related to the job industry
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
Admin Assistant
Junior Builders & Contractors
04.2018 - 04.2019
- Provided secretarial and office management support while building cooperative working relationships
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls
- Answered and routed telephone calls and took messages
- Obtained scanned records and uploaded them to the database
- Responded to client and vendor inquiries via email and telephone, providing updated information
- Processed financial documents, contracts, expense reports and invoices.
Education
Practical Legal Training -
Piddington Society
Perth, Australia01.2024
Bachelor of Laws -
Murdoch University
Murdoch, Australia06.2023
Diploma in Legal Studies -
Kaplan Higher Education Academy
Singapore04.2019
Skills
- Microsoft Words & Excel
- Communication skills
- Customer Service
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Inbound and Outbound Calling
- Patient and Empathetic
- Team-Oriented and Cooperative
- Lab Equipment Maintenance
Volunteer Experience
Law Graduate Volunteer, Savannah Legal Barristers & Solicitors
06/23 - 01/24
West Perth, Australia
- Attending Court as required
- Assisting paralegals & lawyers
- Assisting in preparing Court documents
Expert Witness Role Play, Supreme Court of Western Australia
07/23
Perth, Australia
- Participated as an expert witness role play in the Essential Trial Advocacy Course (ETAC)
Certification
Great Communicator, GKK Consultants, 2021
Languages
English
Malay
Punjabi
Timeline
Summer Law Clerkship
District Court & Supreme Court of Western Australia
11.2022 - 12.2022
Laboratory Technician
The University of Notre Dame
07.2022 - Current
Customer Care Representative
DHL Supply Chain
02.2022 - 04.2022
Customer Care Officer
Tele-Centre Services
12.2021 - 02.2022
Virtual Internship Student
Leo Cussen Centre
10.2020 - 11.2020
Admin Assistant
Junior Builders & Contractors
04.2018 - 04.2019
Practical Legal Training -
Piddington Society
Bachelor of Laws -
Murdoch University
Diploma in Legal Studies -
Kaplan Higher Education Academy
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