Gus Doquile

• Analysing high volume, high complexity data
• Performed daily bank reconciliations and posted journals to general ledgers to track cash flow movement, relaying findings to upper management
• Worked with relevant teams to ensure cash flow data aligned with accounts payable/receivable transactions recorded
• Identified discrepancies in reporting and escalated as required
• Responsible for maintaining client communication lines in relation to their accounting and banking needs

• Assisted clients with various banking needs including account openings, loan processing, and financial product assistance
• Spearheaded the internet banking service team within the Business Bank division, driving customer service and resolving product issues.
• Handled large transaction volumes under tight deadlines to maintain an exceptional level of customer service
• Supported management with employee training on general banking services such as loan drawdowns, settlement activities and internet banking
• Expedited loan drawdowns as a matter of priority to meet client deadlines

• Managed and directed a team of FOH staff (up to 15 staff per night).
• First point of contact for customer enquiries and food & beverage sales during service.
• Ran bartender trainings for staff about classic/house cocktails and standards of service.
• Enhanced customer satisfaction by implementing efficient bar operations and notably reduced gaps between service

Interned for 3 weeks at the Stanford Center at Peking University.