Hai Lun You
Noble Park,VIC
Summary
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.
Overview
7
7
years of professional experience
Work History
Personal Care Worker
Wellcare Choice Pty Ltd
06.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Developed trust-based relationships with both clients and their families through clear communication and empathetic caregiving approach.
- Provided safe mobility support to help patients move around personal and public spaces.
- Enhanced client satisfaction by providing personalized care and attention to their daily needs.
- Facilitated transportation for clients to attend appointments, social events, or run errands as needed.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Demonstrated respect for client privacy through discreet handling of sensitive information entrusted during care delivery.
Personal Care Worker
Love 4 Care Pty Ltd
05.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Developed trust-based relationships with both clients and their families through clear communication and empathetic caregiving approach.
- Provided safe mobility support to help patients move around personal and public spaces.
- Enhanced client satisfaction by providing personalized care and attention to their daily needs.
- Facilitated transportation for clients to attend appointments, social events, or run errands as needed.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Demonstrated respect for client privacy through discreet handling of sensitive information entrusted during care delivery.
Personal Care Worker
RVP CARE PTY LTD
11.2021 - 04.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Patient Transport Officer
National Patient Transport Group
10.2017 - 09.2021
- Enhanced patient comfort by providing compassionate care and timely transport services.
- Reduced patient transfer times through effective communication and coordination with healthcare teams.
- Developed strong rapport with diverse groups of patients from varying cultural backgrounds through empathetic listening skills and genuine compassion.
- Navigated complex hospital layouts effectively, minimizing wait times for patients during transfers between departments or units.
- Adhered to strict confidentiality policies when handling sensitive medical information related to patient diagnoses, treatments, and personal details.
- Ensured patient safety by strictly adhering to infection control and transport procedures.
- Assisted in the training of new Patient Transport Officers by sharing knowledge and providing guidance on best practices for patient care.
- Provided emotional support for patients and their families during the transportation process, creating a positive experience.
- Increased efficiency of hospital operations by promptly responding to transport requests and accurately documenting all transfers.
Education
No Degree - CERTIFICATE IV IN DISABILITY
IHNA
Heidelberg Heights, VIC04.2025
No Degree - CERTIFICATE III IN NON-EMERGENCY PATIENT TRANSPORT
NPT HEART
MELBOURNE06.2017
Skills
- Client Confidentiality
- Personal Hygiene Assistance
- Compassionate Caregiving
- Assisted Living Experience
- Emotional Support
- Dementia Care
Languages
English
Professional Working
Timeline
Personal Care Worker
Wellcare Choice Pty Ltd
06.2023 - Current
Personal Care Worker
Love 4 Care Pty Ltd
05.2023 - Current
Personal Care Worker
RVP CARE PTY LTD
11.2021 - 04.2024
Patient Transport Officer
National Patient Transport Group
10.2017 - 09.2021
No Degree - CERTIFICATE IV IN DISABILITY
IHNA
No Degree - CERTIFICATE III IN NON-EMERGENCY PATIENT TRANSPORT
NPT HEART
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