Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Hai Yen Tran

Belconnen

Summary

Responsible, organized, and outgoing student with valuable experience in the hospitality workforce. Eager to seize new opportunities and work towards becoming a primary school teacher. Passion for visual art and design fuels desire to share this passion with others. Strong foundation in customer service and natural ability to connect with people. Confident in ability to inspire and educate students through creative and engaging teaching methods.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Age Care Support Worker

Uniting Care
10.2022 - Current
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Maintained accurate records of patient progress, ensuring continuity of care across multidisciplinary teams.

Carer

Comfort Delgro
11.2021 - 10.2022
  • Assisted physically disable children with transfer from home to schools.
  • Ensured a positive routine was established and maintained toward optimum mental and physical wellness.
  • Keep a good relation between the children's parents to ensure the mood and needs of the childrens.
  • Monitoring children's behaviour for their own safety and reporting back the activities to the child family.

Barista

Cafe Okrich
07.2019 - 12.2020
  • Prepare and serve hot or cold beverages, including teas and espresso- based drinks by using an espresso machine, French press, drip coffee, and etc.
  • Managed and maintained store inventory by ordering, receiving, and stocking supplies as well as retail products.
  • Took customer orders and conveyed them to other employees for preparation; assisted the crew during high volume orders.

Catering Assistant

Compass Group
01.2019 - 12.2020
  • Provided friendly, courteous service to create memorable moments for guests.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Cleaned and organized kitchen stations to promote team efficiency.

Customer Service Cashier

Kentucky Fried Chicken
01.2014 - 02.2018
  • Greeted customers and provide positive interaction in a friendly and courteous manner to facilitate brand loyalty. Replenished and rotated and rotated front of the restaurant items ensuring proper labelling of food and stock up product.
  • Took necessary steps to meet customer needs and effectively resolve food or services issues.

Education

Bachelor of Primary Education (Creative Arts)

University of Canberra
04.2026

Bachelor of Arts - Visual And Performing Arts

University of Newcastle
12.2021

High School Diploma -

Narrabundah College
12.2019

High School Diploma -

Canberra High School
12.2017

Skills

  • Essential care skill
  • Compassionate , Kind care provider
  • Efficient and organised
  • Child safety and risk abuse knowledge
  • Interpersonal communication
  • Multitasking skill
  • Positive attitude
  • Calm and patient demeanor
  • Collaborative teamwork
  • Classroom support

Certification

  • First-aid certificated
  • Working with Vulnerable People
  • Working with Children Check
  • Certificated 3 working with the Elderly
  • Police Check and Right to Work

Languages

Vietnamese
Full Professional
English
Full Professional

Timeline

Age Care Support Worker

Uniting Care
10.2022 - Current

Carer

Comfort Delgro
11.2021 - 10.2022

Barista

Cafe Okrich
07.2019 - 12.2020

Catering Assistant

Compass Group
01.2019 - 12.2020

Customer Service Cashier

Kentucky Fried Chicken
01.2014 - 02.2018

Bachelor of Arts - Visual And Performing Arts

University of Newcastle

High School Diploma -

Narrabundah College

High School Diploma -

Canberra High School

Bachelor of Primary Education (Creative Arts)

University of Canberra

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Hai Yen Tran