Hakki Gurkan
SYDNEY,Australia
Summary
Experienced in customer service and automotive sales, with strong negotiation skills and a deep understanding of automotive trends. Proven ability to build long-term client relationships and contribute to strategic initiatives. Seeking to leverage expertise in sales and marketing as a Product Manager to drive growth and enhance customer experience.
Overview
5
5
years of post-secondary education
15
15
years of professional experience
Work History
Business Development Manager
Splend
SYDNEY, NSW
2026.04 - Current
- Cultivated and maintained client relationships, enhancing customer satisfaction and retention.
- Developed long-term business relationships with clients through strategic meetings and proactive follow-ups.
- Discovered new markets and located future opportunities for business growth.
- Executed cold calling campaigns to generate qualified leads.
- Conducted site visits and sales meetings with clients.
- Oversaw the process of identifying customer needs and providing customer solutions.
- Created marketing plans and campaigns to promote products or services to new and existing clients.
- Negotiated contracts with vendors and suppliers to maximize profitability.
- Provided comprehensive reports on sales performance metrics for management review.
Product Expert
Splend
SYDNEY, NSW
2025.05 - Current
- Managed large portfolio of accounts, proactively monitoring customer needs and promptly addressing concerns to enhance satisfaction.
- Contributed to development of strategies for improving customer experience with products and services, leading to more tailored solutions.
- Collaborated with senior management on strategic initiatives aimed at enhancing overall customer experience, aligning efforts with organizational goals.
- Consistently exceeded expectations by providing excellent after-sales support services.
- Succeeded in building long term relationships with clients through effective communication.
- Highly knowledgeable about different models of vehicles available in the market.
- Efficiently handled paperwork related to car sales, including contracts, title transfers.
Professional Chauffeur
Chauffeur Service
SYDNEY, NSW
2023.02 - 2025.04
- Cultivated strong relationships with customers to ensure exceptional service experiences.
- Exhibited professionalism and discretion in all client interactions.
- Transported clients safely to various destinations across the city.
- Maintained vehicle cleanliness and ensured proper maintenance schedules.
- Communicated effectively with clients to confirm pickup and drop-off details.
Vehicle Sales Consultant
Westside Auto Wholesale
PERTH, WA
2018.01 - 2020.04
- Negotiated customer sales agreements and closed deals with a focus on customer satisfaction.
- Ensured compliance with company policies and procedures for vehicle sales operations.
- Acquired in-depth product knowledge of vehicles, options, and financing packages to better assist customers.
- Developed strong product knowledge of vehicles, options, and financing packages.
- Provided exceptional customer service to ensure repeat business opportunities.
- Adhered to all company policies and procedures related to vehicle sales operations.
- Delivered exceptional customer service, fostering relationships that encouraged repeat business.
New Car Sales Consultant
AutoClassic Bmw-Mini Garage
PERTH, WA
2016.02 - 2018.01
- Delivered personalized customer service, guiding clients through every step of the car buying process.
- Coordinated financing, registration, and vehicle delivery paperwork, ensuring accuracy and efficiency.
- Utilized extensive product knowledge to effectively address customer inquiries and enhance their buying experience.
Area Sales Executive
Pirelli Tyres
ANKARA
2011.06 - 2014.12
- Created targeted marketing strategies that increased visibility of new cars in dealership inventory.
- Honed customer service skills through consistent client interactions, enhancing customer satisfaction.
- Created innovative marketing strategies to promote sales of new cars in the dealership's inventory.
- Developed strong customer service skills through regular interactions with clients.
- Facilitated weekly team meetings to identify opportunities for efficiency improvements and sales growth.
- Organized weekly team meetings focused on improving efficiency and increasing sales.
Education
Bachelor of Aviation And Commerce -
Edith Cowan University
Perth, Wa 2011.02 - 2015.12
Skills
- Sales strategy
- Lead generation
- Sales strategy development
- Sales presentations
- Strong negotiation
- Customer service
- Automotive trends
Timeline
Business Development Manager
Splend
2026.04 - Current
Product Expert
Splend
2025.05 - Current
Professional Chauffeur
Chauffeur Service
2023.02 - 2025.04
Vehicle Sales Consultant
Westside Auto Wholesale
2018.01 - 2020.04
New Car Sales Consultant
AutoClassic Bmw-Mini Garage
2016.02 - 2018.01
Area Sales Executive
Pirelli Tyres
2011.06 - 2014.12
Bachelor of Aviation And Commerce -
Edith Cowan University
2011.02 - 2015.12