HANNAH DODDS
Sydney,NSW
Summary
Analytical professional with a background in insurance operations transitioning to Residential Real Estate. Delivered exceptional client-focused service through strong organizational skills and attention to detail while managing high-volume workloads under pressure. Committed to leveraging market knowledge and negotiation skills to drive success in a sales associate role.
Overview
6
6
years of professional experience
Work History
claims Service Officer
Allianz Insurance
06.2024 - Current
- Reviewed insurance claims for accuracy and completeness.
- Collaborated with team members to resolve claims-related issues.
- Maintained organized records of all claims and correspondence.
- Supported senior officers in analyzing complex claims cases.
Customer Service Representative
eToro
06.2020 - 03.2021
- Resolved customer account inquiries and transaction issues to ensure satisfaction.
- Responded to customer inquiries and delivered accurate information about products and services.
- Worked with team members to improve service delivery processes and customer experience.
Education
Master of Arts - Journalism
University of Technology Sydney
Sydney, New South Wales, NSW05-2018
Skills
- Data analysis
- Problem solving
- Attention to detail
- Active listening
- Bilingual communication
- Self motivation
- Friendly, positive attitude
Timeline
claims Service Officer
Allianz Insurance
06.2024 - Current
Customer Service Representative
eToro
06.2020 - 03.2021
Master of Arts - Journalism
University of Technology Sydney