Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Hannah Gijo

Melbourne,VIC

Summary

I am an enthusiastic university student, currently working part-time at Coles. This has allowed me to have exceptional customer service, by greeting customers and assisting with store enquiries. I participate in proactive team efforts to achieve departmental and company goals. I work to deliver positive customer experiences in a clean, well-maintained store.


I am also a highly motivated team play with a passion for helping others, strengthened through my previous job at Kumon. I possess excellent organisational and communication skills, and can provide individualised assistance and support.

Overview

4
4
years of professional experience

Work History

Store Team Member

Coles Supermarket
10.2021 - Current
  • Organised and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise
  • Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences
  • Interacted positively with team members and customers to promote commitment to organisation's vision and values
  • Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system
  • Handled customer complaints and issues politely and professionally

Educational Assistant

Kumon Viewbank Education Centre
09.2019 - 06.2023
  • Delivered personalised educational, behavioural and emotional support to individual students in order to enable positive learning outcomes
  • Provided support to help students with special needs learn and grow
  • Oversaw students in classroom to monitor, enforce rules and support lead teacher
  • Kept classrooms neat, clean and properly sanitised for student health and classroom efficiency
  • Tailored lesson plans for students with emotional and cognitive disabilities

Education

Bachelor of Speech Pathology -

Australian Catholic University
Melbourne, VIC
11.2027

Secondary School Education -

Viewbank College
Viewbank, VIC
11.2022

Primary School Education -

Viewbank Primary School
Viewbank, VIC
12.2016

Skills

  • Active listening
  • Can work under pressure
  • Positive customer engagement
  • Excellent written and verbal communication
  • Adaptable and flexible
  • Excellent safety and cleanliness standards

References

Mona Castillo

Instructor 

Kumon Viewbank Education Centre 

0417116303 

mlcastillo@optusnet.com.au 


David Chen

Service Manager

Coles Warringal Mall

0402387490


Roshni Pulipati

Store Team Member

Coles Warringal Mall

0451363361

Timeline

Store Team Member

Coles Supermarket
10.2021 - Current

Educational Assistant

Kumon Viewbank Education Centre
09.2019 - 06.2023

Bachelor of Speech Pathology -

Australian Catholic University

Secondary School Education -

Viewbank College

Primary School Education -

Viewbank Primary School

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Hannah Gijo