Hannah Pickles
Summary
Experience in customer focused roles has given me excellent rapport with patients, an excellent phone manner and the ability to work with people of all backgrounds.
I am self motivated, work well independently or within a team. I enjoy a fast paced environment and adapt quickly to new roles with a positive approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Allied Health Receptionist
Bay City Health Group
08.2020 - Current
- Greeting incoming visitors and customers professionally and provide friendly, knowledgeable assistance
- Booking and confirming appointments
- Keeping clients records up to date
- Answering phone promptly with a professional manner
- Keeping reception area clean and neat to give visitors positive first impression
- Processing payments through HICAPS including Medicare, WorkCover and Private Health insurance
- Processing payments through Nookal and Lantern pay
- Invoicing
- Cash handling
- Managing schedules
- Administration support
- Maintain confidentiality of information regarding clients and company
- Initial training of new staff members
Senior Hairdresser
Aberdeen Cottage
02.2016 - 06.2019
- Maintained regular client list by building a strong rapport with Clients
- Answered phone calls and emails to schedule client appointments
- Maintained a clean and organised working environment
- Working well with in a team to contribute to a positive work environment
- Restocking shelves with knowledge of all products
- Booking appointments both over the phone and in person
- Processing payments and cash handling
- End of the day procedures
Senior Hairdresser
Kyzan Hair
06.2013 - 12.2015
- Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business
- Mentored junior stylists, improving their technical skills and customer service abilities
- Scheduling appointments
- Processing payments both EFTPOS and Cash
- All aspects of hairdressing.
Education
Australian College of Hair Design And Beauty
Ballarat, VICYear 7 To 12 -
Maryborough Regional College
Maryborough, VICSkills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Scheduling
- Customer service
- Punctual and Reliable
Certification
Certificate 3 in Hairdressing- Australian College of Hair Design and Beauty
Timeline
Allied Health Receptionist
Bay City Health Group
08.2020 - Current
Senior Hairdresser
Aberdeen Cottage
02.2016 - 06.2019
Senior Hairdresser
Kyzan Hair
06.2013 - 12.2015
Australian College of Hair Design And Beauty
Year 7 To 12 -
Maryborough Regional College
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