Dhyana Hanlon
Enmore,NSW
Summary
I am a team-oriented and motivated individual with experience in administration and hospitality. A current university student studying an honours degree in psychology, I have strong skills in collaboration, interpersonal communication and multitasking abilities. My previous work, academic and volunteering experience has provided me the skills to communicate well with others and operate in a busy environment.
Overview
3
3
years of professional experience
Work History
Allied Health Receptionist
Eltham Physiotherapy Centre
Eltham, VIC
02.2022 - 02.2024
- Consulted with patients on their medical issues and directed them to the appropriate sources for best possible care.
- Worked with allied health professionals through organising and securing relevant documentation, such as medical reports.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organising documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Processed payments and updated accounts to reflect balance changes.
Restaurant All Rounder
Third Chapter
Eltham, VIC
10.2020 - 12.2021
- Communicated well and used strong interpersonal skills to establish positive relationships and generate repeat business.
- Independently managed a section of the restaurant, directing other wait staff to maximise efficiency of service.
- Successfully multitasked in a high paced work environment, switching between multiple roles within a shift including serving, food preparation, and restaurant maintenance.
- Addressed concerns or complaints quickly and calmly to improve service, and escalated more advanced issues to management when necessary.
- Trained workers in serving, money handling, operation of the POS system, and cleaning roles to facilitate restaurant operations.
Education
Bachelor of Psychological Science (Honours) - Psychology
Australian Catholic University
Strathfield, NSW12-2024
Bachelor of Arts - Psychology
University of Melbourne
Parkville, VIC12.2023
Additional Information
Volunteering:
- FriendLine Phone Operator (2023)
Activities:
- Marketing Coordinator Effective Altruism UniMelb Branch (2023)
Skills:
- Proficient in Microsoft Office, including Word, Excel and PowerPoint.
- Versed in phone system operation and professional phone etiquette.
Certifications:
- CPR certified (2020)
- Willing to do Police Check and Working with Childrens
References
Phillipa Woods - Office Manager at Eltham Physiotherapy Centre ((03)94310022; info@elthamphysio.com.au)
Timeline
Allied Health Receptionist
Eltham Physiotherapy Centre
02.2022 - 02.2024
Restaurant All Rounder
Third Chapter
10.2020 - 12.2021
Bachelor of Psychological Science (Honours) - Psychology
Australian Catholic University
Bachelor of Arts - Psychology
University of Melbourne
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