Hannah Ristevski

As head barista I was responsible for overseeing daily coffee operations, training and mentoring junior staff, maintaining high product quality and consistency and ensuring exceptional customer service.

In my role as a Customer Service Representative at Service NSW, I was responsible for handling a high volume of incoming enquiries across a range of government services. These included vehicle registrations, E-Toll accounts, maritime services, Births, Deaths and Marriages, COVID-19-related information, and general service enquiries.

My key responsibilities involved providing accurate and up-to-date information to customers, booking and managing appointments, and directing individuals to the appropriate departments or services based on their needs. I consistently maintained a high standard of customer service while navigating complex systems and ensuring compliance with government procedures.

As a government grant assessor for service NSW during the covid-19 pandemic, I was responsible for evaluating small business applications for financial support.

My duties included reviewing business activity statements (BAS), tax returns, and turnover data to assess eligibility and ensure compliance with the criteria for various government grants.