Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Hannah Roberts

Student
Ararat

Summary

Dynamic and dedicated professional with a strong background in customer service . Proven ability to enhance customer satisfaction through effective problem-solving and food safety knowledge. Skilled in managing high-pressure situations while fostering a welcoming atmosphere, ensuring memorable experiences for all guests.

Overview

1
1
year of professional experience

Work History

Front of House Employee

The Peterborough General Store
01.2025 - 01.2025
  • Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
  • Built relationships with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.

Waitress Trainee

The Fat Cow Food Co
07.2024 - 08.2024
  • Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
  • Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
  • Actively listened customer feedback suggestions implemented improvements response their comments.

Childcare Assistant

The Ararat Early Learning Centre
08.2023 - 08.2023
  • Supervised free play and other activities to keep children safe.
  • Maintained daily records of children's individual activities, behaviors, meals, and naps.
  • Assisted with meal preparation and feeding to meet children's dietary needs.
  • Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.

Education

No Degree - Highschool Education- Year 11

Marian College
Ararat, Australia
10-2026

Skills

Food safety knowledge

Customer service

Problem-solving

Time management

Interests

  • Playing Sports
  • Cooking
  • Volunteering

Timeline

Front of House Employee

The Peterborough General Store
01.2025 - 01.2025

Waitress Trainee

The Fat Cow Food Co
07.2024 - 08.2024

Childcare Assistant

The Ararat Early Learning Centre
08.2023 - 08.2023

No Degree - Highschool Education- Year 11

Marian College

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