Hanni Choi
Brisbane,QLD
Summary
Known for being friendly and adaptable, with positive attitude towards customer interactions. Possesses solid understanding of customer service principles and problem-solving techniques. Committed to providing exceptional service and creating positive impact on customer satisfaction. Knowledge of team collaboration and adaptability ensures seamless service delivery and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Assistant
Inthebox Photo & Karaoke
07.2025 - Current
- Assisted customers with karaoke and self-photo booth services, ensuring smooth and enjoyable experiences.
- Managed reservations and coordinated booking schedules through phone calls and Instagram.
- Handled cash, EFTPOS, split payments.
- Monitored and maintained vending machine, karaoke machines and photo booth equipments, troubleshooting issues to minimize downtime.
- Maintained vending machine and monitored sales, ensuring product availability and supplies.
- Resolved customer inquiries and issues in a friendly and efficient manner.
Sales Assistant - Phone Accessories
Happytel Retail Group
08.2025 - 08.2025
- Assisted customers in product selection and provided knowledgeable recommendations.
- Processed transactions accurately using point-of-sale systems and handled cash responsibly.
- Resolved customer concerns and provided after-sales support to ensure satisfaction.
- Maintained store displays, organised stock, and ensured products were well presented and available.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed weekly sales targets consistently.
F&B Customer Service Associate
Hyundai Genesis Exhibition Centre
12.2024 - 05.2025
- Collaborated with team members to streamline service processes and improve efficiency of managing various VIP lounges from level ground to level 5.
- Prepared and served coffee, Genesis Welcome tea, other beverages, and Korean traditional desserts with explanations of each treat.
- Managed inventory and restocked ingredients.
- Competently managed all shifts including opening, mid, and closing duties.
- Utilized walkie-talkies to facilitate communication among staff for efficient customer assistance.
- Assisted in food preparation and presentation, maintaining high-quality standards and cleanliness.
Retail Sales Associate
KawaiiTomo Pop-Up Store, Hyundai Department Store
03.2025 - 04.2025
- Greeted customers and helped with product questions and selections to enhance shopping experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Maintained inventory levels by restocking shelves and organizing merchandise displays.
- Monitored sales performance and provided feedback for improvement strategies.
Cafe Assistant
Cafe ChoiceBean in Lotte Outlet
02.2023 - 03.2025
- Maintained clean and attractive product displays to entice customer purchases.
- Collaborated with team members to streamline beverage preparation, reducing wait times for customers.
- Oversaw training of more than 3 team members by establishing training guideline.
- Brewed and served coffee, tea, and other non-alcoholic drinks according to company standards.
- Assisted in inventory management, reducing waste and optimizing stock levels for daily operations.
- Used POS system to accurately enter orders and process payments.
Skills
- Complaint handling
- Payment processing
- Complaint resolution
- Product promotion
- Customer service
- Teamwork and collaboration
Visa Type
Working Holiday subclass 417
Expires in May 2026
Languages
English
Full Professional
Korean
Native or Bilingual
Timeline
Sales Assistant - Phone Accessories
Happytel Retail Group
08.2025 - 08.2025
Customer Service Assistant
Inthebox Photo & Karaoke
07.2025 - Current
Retail Sales Associate
KawaiiTomo Pop-Up Store, Hyundai Department Store
03.2025 - 04.2025
F&B Customer Service Associate
Hyundai Genesis Exhibition Centre
12.2024 - 05.2025
Cafe Assistant
Cafe ChoiceBean in Lotte Outlet
02.2023 - 03.2025