Summary
Overview
Work History
Skills
Visa Type
Languages
Timeline
Generic

Hanni Choi

Brisbane,QLD

Summary

Known for being friendly and adaptable, with positive attitude towards customer interactions. Possesses solid understanding of customer service principles and problem-solving techniques. Committed to providing exceptional service and creating positive impact on customer satisfaction. Knowledge of team collaboration and adaptability ensures seamless service delivery and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Customer Service Assistant

Inthebox Photo & Karaoke
07.2025 - Current
  • Assisted customers with karaoke and self-photo booth services, ensuring smooth and enjoyable experiences.
  • Managed reservations and coordinated booking schedules through phone calls and Instagram.
  • Handled cash, EFTPOS, split payments.
  • Monitored and maintained vending machine, karaoke machines and photo booth equipments, troubleshooting issues to minimize downtime.
  • Maintained vending machine and monitored sales, ensuring product availability and supplies.
  • Resolved customer inquiries and issues in a friendly and efficient manner.

Sales Assistant - Phone Accessories

Happytel Retail Group
08.2025 - 08.2025
  • Assisted customers in product selection and provided knowledgeable recommendations.
  • Processed transactions accurately using point-of-sale systems and handled cash responsibly.
  • Resolved customer concerns and provided after-sales support to ensure satisfaction.
  • Maintained store displays, organised stock, and ensured products were well presented and available.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Collaborated with team members to meet and exceed weekly sales targets consistently.

F&B Customer Service Associate

Hyundai Genesis Exhibition Centre
12.2024 - 05.2025
  • Collaborated with team members to streamline service processes and improve efficiency of managing various VIP lounges from level ground to level 5.
  • Prepared and served coffee, Genesis Welcome tea, other beverages, and Korean traditional desserts with explanations of each treat.
  • Managed inventory and restocked ingredients.
  • Competently managed all shifts including opening, mid, and closing duties.
  • Utilized walkie-talkies to facilitate communication among staff for efficient customer assistance.
  • Assisted in food preparation and presentation, maintaining high-quality standards and cleanliness.

Retail Sales Associate

KawaiiTomo Pop-Up Store, Hyundai Department Store
03.2025 - 04.2025
  • Greeted customers and helped with product questions and selections to enhance shopping experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Maintained inventory levels by restocking shelves and organizing merchandise displays.
  • Monitored sales performance and provided feedback for improvement strategies.

Cafe Assistant

Cafe ChoiceBean in Lotte Outlet
02.2023 - 03.2025
  • Maintained clean and attractive product displays to entice customer purchases.
  • Collaborated with team members to streamline beverage preparation, reducing wait times for customers.
  • Oversaw training of more than 3 team members by establishing training guideline.
  • Brewed and served coffee, tea, and other non-alcoholic drinks according to company standards.
  • Assisted in inventory management, reducing waste and optimizing stock levels for daily operations.
  • Used POS system to accurately enter orders and process payments.

Skills

  • Complaint handling
  • Payment processing
  • Complaint resolution
  • Product promotion
  • Customer service
  • Teamwork and collaboration

Visa Type

Working Holiday subclass 417

Expires in May 2026

Languages

English
Full Professional
Korean
Native or Bilingual

Timeline

Sales Assistant - Phone Accessories

Happytel Retail Group
08.2025 - 08.2025

Customer Service Assistant

Inthebox Photo & Karaoke
07.2025 - Current

Retail Sales Associate

KawaiiTomo Pop-Up Store, Hyundai Department Store
03.2025 - 04.2025

F&B Customer Service Associate

Hyundai Genesis Exhibition Centre
12.2024 - 05.2025

Cafe Assistant

Cafe ChoiceBean in Lotte Outlet
02.2023 - 03.2025

Similar Profiles

CREATE PROFILE
Hanni Choi