Harjoben Singh
Traralgon,VIC
Summary
Hardworking and passionate job seeker with strong communication skills eager to secure entry-level sales position. Dedicated to learning and developing sales skills which can be seen by a year long commitment to SWISH Sales Coaching. My competitive nature combined with my pursuit of personal development and self improvement would make me the perfect candidate for this role.
Overview
4
4
years of professional experience
Work History
Motel Manager
Motel Traralgon
02.2023 - Current
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Increased customer service ratings through personable service.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Developed and implemented marketing strategies to promote hotel services.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Implemented successful strategies to increase customer satisfaction.
Customer Service Representative
Mainfreight
04.2021 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Forklift Operator
Mainfreight Logistics
08.2019 - 11.2020
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Manoeuvred forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Transported goods between warehouse locations according to shipment and storage needs.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Assessed equipment for damage, wear, battery life, and fluid levels.
Education
Sales Training - Sales
SWISH Academy
Online12.2024
High School Diploma -
Keilor Downs College
Keilor Downs, VIC12.2018
Skills
- Complaint Handling
- Time management
- Customer Service
- Problem Solving
- Adaptability
- Effective Communication
Languages
Punjabi
Native or Bilingual
Hindi
Professional Working
Timeline
Motel Manager
Motel Traralgon
02.2023 - Current
Customer Service Representative
Mainfreight
04.2021 - 12.2022
Forklift Operator
Mainfreight Logistics
08.2019 - 11.2020
Sales Training - Sales
SWISH Academy
High School Diploma -
Keilor Downs College
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