Harjot Kaur Batth
4 8 Terrol Crescent Mona Vale,NSW
Summary
Motivated Customer Service Representative committed to providing high-quality service for superior guest experiences. Positive, infectious personality with excellent interpersonal and relationship-building skills, improving customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Cafe Manager
8knots Cafe
03.2022 - 04.2023
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
Restaurant Manager
Rajdhani Indian Restaurant
03.2021 - 01.2022
- Reconciled cash and credit card transactions to maintain accurate records.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Education
Master Of Professional Accounting (Advanced) - Accounting
Holmes Institute
Town Hall, NSW11.2020
Skills
- Customer Engagement
- Customer experience management
- Foodservice
- Staff Management
- Health and Safety Regulations
- Reliable and Responsible
Timeline
Cafe Manager
8knots Cafe
03.2022 - 04.2023
Restaurant Manager
Rajdhani Indian Restaurant
03.2021 - 01.2022
Master Of Professional Accounting (Advanced) - Accounting
Holmes Institute