HARPREET KAUR
Melton South,Australia
Summary
Highly motivated and energetic professional with a strong knowledge in Banking, hospitality, and retail. Skilled in providing high-standard customer service, meeting targets, and working well with the public. Seeking a diverse role in a dynamic organization that offers opportunities for development and the chance to contribute to success.
Overview
7
7
years of professional experience
Work History
Associate, Customer Care Solutions
National Australia Bank
Docklands, Australia
06.2023 - Current
- Assist customers during financial difficulties, and handle sensitive conversations with care and compassion.
- Providing exceptional customer service and tailored solutions for overdue accounts.
- Discuss potential hardship arrangements and ideal payment arrangements for customers.
- Complies with all regulations, policies, and procedures.
- Engage with customers proactively and empathetically through outbound and inbound calls.
- Applying problem-solving skills to assist customers in their unique situations while taking an empathetic approach.
- Manage late-stage home loan accounts that have fallen behind and are non-compliant with the terms and conditions of the contract due to hardship situations.
- Provide the best solutions to help bring our customers back to financial well-being.
Front of House/Customer Service
At The Heads
Barwon Heads, Australia
08.2021 - 06.2023
- Providing customers with fast, efficient, friendly, and knowledgeable service.
- Receiving and confirming walk-in, telephonic, and online reservations.
- Assisting customers by taking their food and beverage orders.
- Organizing work appropriately and working within a fast-paced environment.
Front of House/Customer Service Supervisor
Tandoor Co PTY LTD
Southbank, Australia
01.2021 - 06.2021
- Supervising a team of eight to ten front-of-house staff.
- Scheduling work rosters and monitoring staff performance.
- Greeting guests and managing reservations.
- Greeted customers and provided friendly customer service.
- Answered phone calls, took reservations, and answered inquiries.
- Processed payments using cash registers or POS systems accurately and efficiently.
Customer Service Team Member
Big Fields Fruit & Veg
Keilor Downs, Australia
03.2018 - 06.2020
- Providing customers with fast, efficient, friendly service.
- Training and coaching new team members.
- Processed payments using cash registers and credit card machines.
- Ensured store shelves were stocked appropriately with merchandise items.
- Performed quality control checks on all incoming goods.
- Demonstrated strong knowledge of store services, products, and policies.
Education
Master of Professional Accounting -
12.2020
Bachelor of Commerce (Professional) -
12.2017
High School -
12.2014
Skills
- Answer and act upon written and verbal enquiries from customers
- Excellent interpersonal, verbal, and written communication skills
- Ability to relate to people of all ages, backgrounds, and cultures
- Ability to analyze, divide and access situations
- Ability to work in demanding situations
- Ability to manage and effect changes
- Ability to speak Hindi, Punjabi, and Urdu fluently alongside English
- Advanced understanding of basic office applications including Ms Office (Word, Excel, PowerPoint, Outlook, OneNote, and Access)
- Advance understanding of Google drive, Spreadsheets, and Emails
- Ability to make records and filing systems
- Analytically and task oriented
- Demonstrated ability to prioritize work procedures
- Handling and balancing of large cash quantities
- Ability to adapt to any task assigned to me
- Ability to cope with multiple tasks
Skillsummary
- Excels at managing duties and assigned tasks.
- Can effectively prioritize and organize defined deadlines.
- Enjoy working in a team environment and supporting customer needs.
- Effective and efficient communication through variety of channels such as telephone, email, and face to face.
- Working without defined guidelines while driving towards desired results.
- Self-motivated and driven to succeed.
- Excellent communication and negotiation skills.
- Aptitude for leading and motivating others.
- Committed to perform duties with integrity, honesty, and truthfulness.
References
- Amritpal Kaur, Associate Unsecured Assessment Officer, National Australia Bank, Docklands, 0479143343
- Simrat Kaur, Progress Payment Officer, ANZ Bank, Docklands, 0490183161
Timeline
Associate, Customer Care Solutions
National Australia Bank
06.2023 - Current
Front of House/Customer Service
At The Heads
08.2021 - 06.2023
Front of House/Customer Service Supervisor
Tandoor Co PTY LTD
01.2021 - 06.2021
Customer Service Team Member
Big Fields Fruit & Veg
03.2018 - 06.2020
Master of Professional Accounting -
Bachelor of Commerce (Professional) -
High School -
Similar Profiles
Achini WanninayakeAchini Wanninayake
ASSOCIATE, FINANCIAL CRIME OPERATIONS at National Australia Bank (NAB)ASSOCIATE, FINANCIAL CRIME OPERATIONS at National Australia Bank (NAB)
Andrew JacksonAndrew Jackson
Financial Planner at National Australia BankFinancial Planner at National Australia Bank
AMIR EZZATAMIR EZZAT
Strategic Programs Consultant at National Australia Bank (NAB)Strategic Programs Consultant at National Australia Bank (NAB)
Sonam TuliSonam Tuli
Team Member at NATIONAL AUSTRALIA BANK LIMITED (NAB)Team Member at NATIONAL AUSTRALIA BANK LIMITED (NAB)
Celeena StehlinCeleena Stehlin
Checkout Operator at Countdown/WoolworthsCheckout Operator at Countdown/Woolworths