Baking Bread
Harrison Miller Carr
Product Owner
Melbourne,VIC
Summary
Systematic Product Owner with a detail-oriented and thorough approach to defining requirements, outlining specifications and working with team members to bring to life high-quality products for customers. Good planner and problem-solver with in-depth understanding of web, cloud, customer facing and internal products. Ready to offer 3 years of experience and take on a dynamic new position.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Digital Product Owner
Cambridge University Press And Assessment
Melbourne, Victoria
02.2021 - Current
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Owned and prioritised product backlog.
- Collaborated with development team on AWS, Node.js and internally developed services and tasks.
- Allocated and approved team resource usage.
- Decreased customer problem inquiries by 25% through feedback, iteration and self-serve solutions
- Coordinated customer user testing and feedback to better understand the needs and roadmap of the product stream
- Motivate teams to remain AGILE and flexible to quickly adjust attention to different areas when needed
- Triaged and lead incident response teams and SLA expectations
Enterprise Product Owner
OrderMate POS
Melbourne, VIC
01.2017 - 11.2019
- Listening, digesting and communicating the needs of over 300+ stores into achievable work segments to create value for the user
- Provided direction, clarity and format for a suite of cloud reporting and inventory management systems
- Held monthly Health Check and Team Synergy Plays to refocus and align stakeholders and development teams
- Movement around the state and country to speak to stores about satisfaction, needs and wants for the platform(s0
- Working closely with the marketing and sales teams to innovate new technologies to capture new market shares
- Integrating and managing internal systems within the business to decrease handling of systems (Zendesk, Hubspot, Atlassian Suite, etc)
Education
Certificate - Certificate Product Manager
General Assembly
Online 01.2021 - 02.2022
Certificate - Front-End Web Development
RMIT
Online 10.2021 - 02.2022
Certificate - SCRUM Certified
Scrum Academy
Online 04.2021 - 04.2022
Cert IV in Marriage Celebrancy -
Rose
Online 11.2019 - 12.2020
Cert IV in Small Business Management -
Swinburne University of Technology
Melbourne, VIC 01.2015 - 11.2015
Skills
Story planning
Problem identification
Stakeholder relationship management
Agile frameworks
Risk Assessments
Strategic planning
Product development
Corporate Communications
References
References available upon request
Interests
Animation
Cycling
Short Courses
Modular Synthesis
Timeline
Certificate - Front-End Web Development
RMIT
10.2021 - 02.2022
Certificate - SCRUM Certified
Scrum Academy
04.2021 - 04.2022
Digital Product Owner
Cambridge University Press And Assessment
02.2021 - Current
Certificate - Certificate Product Manager
General Assembly
01.2021 - 02.2022
Cert IV in Marriage Celebrancy -
Rose
11.2019 - 12.2020
Enterprise Product Owner
OrderMate POS
01.2017 - 11.2019
Cert IV in Small Business Management -
Swinburne University of Technology
01.2015 - 11.2015