Harry Ashbrooke
Melbourne
Summary
Dynamic barista with a proven track record, excelling in espresso machine operation and delivering exceptional customer service. Developed strong customer service and communication skills in high-energy environments. Gained expertise in managing customer interactions and ensuring satisfaction. Looking for part time/casual work to transition into new field to leverage these transferrable skills.
Overview
4
4
years of professional experience
Work History
Front of House Barista
Outer Circle Social Club
04.2024 - Current
- Operated espresso machines and grinders to ensure consistent beverage quality.
- Collaborated with team members to optimize service flow during peak hours.
- Supported back-of-house staff as needed, exemplifying strong teamwork capabilities within the workplace setting.
- Enhanced customer satisfaction by providing efficient and friendly service at the front of house.
- Established rapport with customers through engaging conversations while maintaining professionalism during busy periods.
Lead Barista
Chimmy's Bakery
09.2024 - 08.2025
- Prepared high-quality espresso beverages using precision techniques and equipment.
- Maintained cleanliness and organization of workstations to ensure efficient workflow.
- Assisted customers with menu selections, providing recommendations based on preferences.
- Monitored inventory levels and reported shortages to management for timely replenishment.
- Adapted quickly to fast-paced environment, ensuring prompt service during peak hours.
- Collaborated with team members to create a positive and welcoming atmosphere for patrons.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
Retail Worker
RM Williams
02.2022 - 10.2024
- Assisted customers with product selections, enhancing overall shopping experience.
- Maintained merchandise displays, ensuring products were organized and visually appealing.
- Collaborated with team members to meet sales goals and improve customer service standards.
Education
Bachelor of Science - Psychology
LaTrobe University
Bundoora, VIC11-2027
High School Diploma -
Thornbury High School
Thornbury, VIC11-2020
Skills
- Cleanliness and hygiene
- Espresso machine operation
- Food safety compliance
- Barista equipment maintenance
- Order taking efficiency
- Latte art proficiency
- Friendly and outgoing
- Clear communication
- Exceptional customer service
- Team collaboration
- Active listener
Timeline
Lead Barista
Chimmy's Bakery
09.2024 - 08.2025
Front of House Barista
Outer Circle Social Club
04.2024 - Current
Retail Worker
RM Williams
02.2022 - 10.2024
Bachelor of Science - Psychology
LaTrobe University
High School Diploma -
Thornbury High School