Summary
Overview
Work History
Education
Skills
Certification
Reference
Timeline
Barista

Kaylene Roads

Woori Yallock,VIC

Summary

Outgoing and friendly Barista with great people skills dedicated to creating personalised customer experiences. Solid exposure to processing payments, handling food and meeting customer demands with assiduous and well-organized mentality.

Works well under pressure and in fast-paced settings, a general all rounder worker, can adapt to most circumstances.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Front of House Barista

Yarra Flats Bakery
09.2018 - Current
  • Supported back-of-house staff as needed, exemplifying strong teamwork capabilities within the workplace setting.
  • Trained new hires on proper techniques and procedures, fostering an environment of continuous improvement within the team.
  • Increased repeat business through excellent barista skills and attention to detail in crafting beverages.
  • Showcased excellent multitasking abilities by managing cash register transactions while simultaneously tending to beverage preparation duties.
  • Established rapport with customers through engaging conversations while maintaining professionalism during busy periods.
  • Processed orders accurately by utilizing point-of-sale systems proficiently, minimizing errors and wait times for customers.
  • Enhanced customer satisfaction by providing efficient and friendly service at the front of house.
  • Recommended products based on solid understanding of individual customer needs and preferences.

Optical Sales Associate

OPSM
12.2016 - 06.2017
  • Increased store revenue through effective sales techniques and product knowledge.
  • Provided informative consultations regarding contact lens options suitable for each customer's lifestyle.
  • Coordinated timely processing of special orders for unique frames or customized lenses.
  • Answered telephone calls to schedule eye exams and answer pre-screening questions or inquiries.
  • Assisted customers in selecting frames and lenses based on their prescription needs and personal style preferences.
  • Developed rapport with clients, resulting in repeat business and positive word-of-mouth referrals.
  • Educated customers on proper lens care practices to prolong the life of their glasses

Food and Beverage Attendant

Jamaica Blue
09.2014 - 11.2016
  • Cleared area, cleaned and wiped tables, maintained a clean seating area
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
  • Processed payments and provided receipts to establish proof of transaction.
  • Upsold menu items when appropriate, contributing to increased revenue generation without compromising guest satisfaction.

Education

High School Diploma -

Lilydale High School
Lilydale, VIC

Hospitality

Australian Institute of Food Safety
Melbourne, VIC
2023

Hospitality

MEGT Australian Apprenticeship Support Network
Melbourne, VIC
2022

Skills

  • Barista experience and knowledge
  • Team Player
  • Exceptional customer service
  • Opening and closing duties
  • Food Preparation
  • Sandwich preparation
  • Excellent memory
  • Order Taking
  • POS System Operation
  • Cash Handling Accuracy
  • Dish washer
  • Cleanliness and hygiene

Certification

  • Hospitality course, Koots Employment and training service - 2013
  • Certificate 1 Vocational Preparation 2013

Reference

Linda Hamer, Yarra Flats Team leader

Phone no. 0408578630


Kevin Benge, Coffee mio

Phone no. 0404732471

Timeline

Front of House Barista

Yarra Flats Bakery
09.2018 - Current

Optical Sales Associate

OPSM
12.2016 - 06.2017

Food and Beverage Attendant

Jamaica Blue
09.2014 - 11.2016

High School Diploma -

Lilydale High School

Hospitality

Australian Institute of Food Safety

Hospitality

MEGT Australian Apprenticeship Support Network

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Kaylene Roads