Harry Parsons MARN: 2418538

• Founded and manage a specialised migration agency, overseeing all facets of the business including client acquisition, case management, marketing, and compliance.
• Advise prospective clients on migration pathways, conducting 5-10 detailed consultations weekly.
• Successfully prepare and lodge complex applications, including citizenship applications and skills assessments with Trades Recognition Australia (TRA).
• Established a strong client pipeline from the Irish and UK markets through targeted outreach and a reputation for exceptional service.

• Interpret complex NDIA legislation and policy, translating it into clear, actionable advice for a diverse caseload of participants.
• Manage end-to-end case management, including challenging NDIA funding decisions and representing participants in appeals to the Administrative Review Tribunal (ART).
• Ensure rigorous adherence to the NDIA's compliance and regulatory frameworks for all participant plans and funding.
• Liaise effectively with a broad range of stakeholders, including government agencies, service providers, and medical specialists.

March 2024 – September 2024

• Acted as a key liaison between participants and the NDIS, building trust and guiding clients through the funding and planning process.
• Developed comprehensive case files and funding proposals to secure essential support for participants and their disabilities.
• Conducted in-depth interviews to assess needs, plan funding implementation, and explain complex NDIS decisions.

• Trained, onboarded, and mentored new staff, enhancing team capability and performance.
• Developed and implemented new scheduling policies, resulting in a more efficient and positive client experience.
• Served as the primary point of contact for team members in management's absence and delivered monthly performance presentations to General Managers.

• Managed a high volume of inbound and outbound calls, assisting elderly clients with understanding their My Aged Care profiles and the Commonwealth Home Support Programme (CHSP).
• Effectively balanced client assessment scheduling with inquiries from clients, service providers, and government agencies.