KATRINA ALEXANDER

• Received mentorship from upper management until promotion to duty manager in 2024
• Collaborated with upper management to improve operational productivity
• Reviewed customer complaints quickly and resolved concerns efficiently
• Completed opening, closing, and shift change tasks to support daily operational standards
• Delegated responsibilities to staff to enhance productivity to staff by setting priorities and goals
• Built positive, motivating work environment that lifted team morale
• Supported training sessions for new staff on company policies and procedures
• Provided leadership guidance and mentoring to newly hired employees on company programs

Restaurant:

• Managed guest requests with calm, attentive service to enhance dining experience
• Facilitated smooth service during busy evenings and special dining events, ensuring guest satisfaction
• Maintained consistent polished table settings and high dining room standards
• Managed assigned dining section for busy full-service restaurant service
• Demonstrated strong knowledge of menu items, ingredients, and preparation methods
• Strong understanding of wine and beverage pairings based on guest preferences

Cafe:

• Welcomed customers on arrival and guided menu selections to optimize their dining choices
• Prepared espresso drinks and brewed coffee to café standards
• Prepared food orders such as sandwiches, salads, and beverages
• Supported other stations during high-volume shifts to maintain coverage and meet customer needs

• Scheduled and followed up on patient appointments, processed payments, and organized patient files to enhance office efficiency
• Assisted reception management with medical databases, scheduling software, appointment follow-up, payment processing, and patient file updates
• Provided clear verbal communication and courteous service to support patients at reception
• Ensured timely arrival to effectively manage daily front-desk administrative tasks