Summary
Overview
Work History
Education
Skills
Certification
Publication
Timeline
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Harshadsinh Purohit

Alice Springs,NT

Summary

Results-driven ICT Support Engineer with years of 1+ expertise deploying and maintaining Network infrastructure, Microsoft cloud server, 3CX phone systems and strong hardware repair and installation skills. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents.

Overview

1
1
year of professional experience
1
1
Certification

Work History

ICT Support Engineer

Red Centre Office Technology Pty Ltd
Alice Springs, NT
07.2022 - Current
  • Manage and monitor all installed systems and infrastructure.
  • Creating and reviewing technical documentation such as procedural, instructional, and operational
  • guides and manuals, technical reports and specifications and maintenance inventory systems
  • Routine inspections and daily checks for analysing and reviewing our managed service customers
  • includes their hardware, network devices, servers and backup infrastructure and documenting
  • changes if necessary
  • Communicating with our users and management about any issues resolved, educating them about
  • how to use products(software, hardware) including MS365 products
  • Install, configure, test, and maintain operating systems, application software and system
  • management tools.
  • Proactively ensure the highest levels of systems and infrastructure availability.
  • Monitor and test application performance for potential bottlenecks, identify possible solutions, and
  • work with developers to implement those fixes.
  • Maintain security, backup, and redundancy strategies.
  • Participate in the design of information and operational support systems.
  • Provide 2nd and 3rd level support.
  • Liaise with vendors and other IT personnel for problem resolution.
  • Desktop Support for all windows and MAC based operating systems.
  • Hardware fault detection and troubleshooting for computers and laptops.
  • Office 365 Support and implementation.
  • Installation and management of VoIP phone systems.

Network Engineer & Helpdesk Specialist

Stemmons Business Services Pvt. Ltd
Vadodara, India
02.2022 - 07.2022
  • Managed, tracked and coordinated problem resolution and escalation processes.
  • Troubleshot complex multi-vendor network service provider issues.
  • Provided network support services for devices such as hubs, bridges, routers and other hardware.
  • Provided complete end-to-end engineering and installation of route-based IP network solutions.
  • Configured, managed and troubleshot VoIP and multi-media distributed systems and platforms.
  • Monitored network capacity and performance to diagnose and resolve complex network problems.
  • Additional Project Assigned and Able to Assist Team and another Task
  • Other Duties as Assigned

EUC Engineer

NEC IT Solution
Darwin, Australia
02.2021 - 07.2021
  • For resolving errors in IT infrastructure, applications, systems & programs for Australian Government projects on MS SCCM (System Center Configuration Manager), by connecting to client server to resolve the error
  • Resolving client queries & escalations in a time-based & SLA-compliant manner; interacting with clients on calls, connecting to system remotely for troubleshooting, and analyzing ticket raised
  • Handling hardware related (printer connection, display issue, audio issue), software-related (Windows OS, Mac OS, third party software such as Adobe, MS Office, Office365, Skype), and account related (add the new ID, password issue, reset account in Office 365)
  • Managing open tickets, setting up user accounts & profile in O365, & resolving password issues, troubleshooting network & system errors, & technology issues
  • Worked on timer-based portal to solve client query as per priority and remaining time limit
  • Install and configure computer hardware operating systems and applications
  • Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
  • Set up new users' accounts and profiles and deal with password issues respond within agreed time limits to call-outs



Education

Master of Science - Information Technology

Central Queensland University
11.2020

Diploma Certificate - Project Management

Central Queensland University
11.2020

Bachelor of Science - Electronics And Communications Engineering

CHARUSAT University
06.2018

Skills

  • Technical Support
  • Network Administration
  • Customer Interactions
  • Flexible and Adaptable
  • Self-Motivated
  • Decision-Making
  • Interpersonal Communication
  • Organization and Time Management
  • Multitasking Abilities
  • Active Listening
  • Analytical and Critical Thinking
  • Teamwork and Collaboration

Certification

  • Cisco Certificate in CCNA 300-201
  • Cybrary Certificate in Physical Penetration Testing
  • Alison Certificate in Business Communication Skills
  • IEEE Certificate in CMOS Integrated Circuit Design using Cadence Design Flow

Publication

Research paper on ‘Review on 5g Network' published in the International Journal of Scientific Research in Computer Science, Engineering & Information Technology (IJSRCEIT)

Timeline

ICT Support Engineer

Red Centre Office Technology Pty Ltd
07.2022 - Current

Network Engineer & Helpdesk Specialist

Stemmons Business Services Pvt. Ltd
02.2022 - 07.2022

EUC Engineer

NEC IT Solution
02.2021 - 07.2021

Master of Science - Information Technology

Central Queensland University

Diploma Certificate - Project Management

Central Queensland University

Bachelor of Science - Electronics And Communications Engineering

CHARUSAT University

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