SHALAKA GUPTE
Summary
As a business graduate, I value open communication, ethics, and collaboration with people from different cultures. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
I am now seeking employment in areas such as customer service, sales and administration to continue developing my professional experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Sandwich Artist
Subway
04.2023 - Current
- Customer service, Till Operator
- Ensured that food storage and processing spaces adhere to Health & Safety and Audit requirements
Customer Service Intern
Cold pressed oil company
06.2020 - 08.2021
- Recorded details of action taken, Kept records of customer interactions and transactions, Supported sales team members to drive growth and development
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Increased efficiency and team productivity by promoting operational best practices.
Customer Service Intern
Ekta Art
11.2019 - 03.2020
- Recorded details of action taken, Kept records of customer interactions and transactions, Supported sales team members to drive growth and development
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed strong relationships with existing customers, resulting in increased repeat business.
- Generated reports to track sales activity and performance.
- Managed customer expectations and helped navigate sales processes.
Education
Masters of Business Administration - Leadership
James Cook University
09.2023
Bachelor's of Business Administration - Business Management
Maharaja Sayajirao Gaekwad University
06.2019
Skills
- Customer Service Foundations
- Project Management Institute (PMI)
- Call Management
- Paperwork Processing
- Critical Thinking
- Customer Support
- Customer Service
- Sales Management Foundations
- Adaptability
- Analysing & problem solving
Certification
- Achieved Professional C er t if i cate from Project Management Institute (PMI) f or completing Customer Service Foundations course.
- https://www.linkedin.com/learning/certificates/948e0ccfacf21de2a7ce6a94bc80e190622768585d177bd3c87439658727043f
- Achieved Professional C er t if i cate from LinkedIn Learning for completing Sales Management Foundations course.
- https://www.linkedin.com/learning/certificates/ebe80770b621b5f0d8653bd26d61b62c6038141f956ff70e9abfa035375cd735
Hobbies and Interests
- Travelling
- Painting
- Badminton
Additional Information
Software Skills:
- While Label
- Exposure to Power BI
- SharePoint
- Experience in using Microsoft Excel
and Microsoft Office
Timeline
Senior Sandwich Artist
Subway
04.2023 - Current
Customer Service Intern
Cold pressed oil company
06.2020 - 08.2021
Customer Service Intern
Ekta Art
11.2019 - 03.2020
Masters of Business Administration - Leadership
James Cook University
Bachelor's of Business Administration - Business Management
Maharaja Sayajirao Gaekwad University
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