Harshpreet Kaur Sandhu
Melbourne,VIC
Summary
Compassionate worker in offering comprehensive customer service in diverse environments. Efficiently coordinate with team members to advance customer service. Seasoned customer service skills, professional offering, proven customer service knowledge, natural interpersonal strengths, and technical abilities. Quality-focused and efficiency-driven leader. Demonstrated capacity to appropriately determine priorities, manage multiple tasks simultaneously and consistently deliver to tight deadlines with quality time management skills. A dedicated science student, focused to strive for perfection and gain hands-on experience.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Cotton ON Body
Narre Warren , VIC
02.2024 - Current
- Monitored employee attendance records, timekeeping, and payroll information.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Completed inventory audits to identify losses and project demand.
- Collaborated with management on developing strategic plans for achieving business goals.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Created reports on sales trends, inventory levels, and financial data.
Retail Sales Associate
Cotton On
Melbourne , VIC
09.2021 - 02.2024
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Operated point-of-sale systems accurately to process payments from customers.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Cross-sold products to boost overall sales purchases.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Adhered to all safety regulations when handling hazardous materials or working with heavy equipment.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Food Service Worker
Subway
Narre Warren , VIC
12.2020 - 10.2021
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Operated cash register to process cash, check, and credit card transactions.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Performed variety of duties related to food service.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
Education
VCE -
Alkira Secondary College
Cranbourne East, VIC12-2020
Bachelor of Health Science -
Swinburne University of Technology
Hawthorn, VICSkills
- Cost Reduction
- Sales Monitoring
- Operations Management
- Product and Service Knowledge
- Staff Management
- Marketing Knowledge
- Employee Performance Evaluations
- Employee Scheduling
- Money Handling
- Sales Growth
- Microsoft Office Expertise
- Financial Management
- Retail Operations Management
- Customer Relationship Management (CRM)
Affiliations
- Fitness enthusiast
- Practical oral and written communication skills.
- Excellent attention to quick customer service
- Practical assessment, data collection and evaluation skills.
- Confidentiality and privacy skills.
Additional Languages
Hindi
Limited
Punjabi
Native/ Bilingual
Accomplishments
- often recognised for profound leadership and organisation
- exceptional coaching skills
- Improved student outcomes with the achievement of high distinction and credit points.
References
References available upon request.
Timeline
Assistant Manager
Cotton ON Body
02.2024 - Current
Retail Sales Associate
Cotton On
09.2021 - 02.2024
Food Service Worker
Subway
12.2020 - 10.2021
VCE -
Alkira Secondary College
Bachelor of Health Science -
Swinburne University of Technology
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