Hayden Gillespie

Oversaw full site operations at Thornton location across multiple ownership changes, including Chevron Australia Downstream Pty Ltd (2021-2024) to Access Fuels Employment Pty Ltd (2024-Present).

Managed a team of 5 staff, ensured WHS compliance. and maintained performance during brand transition from Puma to Caltex in 2022

• Led a small team and supported staff with training, shift planning, and day to day challenges.
• Handled customer complaints and difficult situations with a calm and patient approach.
• Built strong relationships with regular customers , including those needing extra care or attention.
• Supported team wellbeing and stepped in when staff were stressed or struggling
• Ensured the site met safety standards and followed proper procedures for reporting and incidents.
• Experience in hiring, training and supporting staff development based on company needs and expectations

Supported daily operations at a busy fuel and retail site while stepping into more responsibility as a team leader.

• Helped train and guide staff during shifts, including new team members.
• Handled customer issues calmly and professionally including complaints and minor incidents.
• Covered for the site manager when needed and helped keep things running smoothly.
• Communicated clearly with the team and made sure tasks where completed.
• Supported staff during busy or high stressful periods to keep the environment safe and positive.

• Assisted customers with questions, concerns and simple problem-solving.
• Followed procedures to ensure accuracy and security in daily operations
• Delivered friendly, efficient service while handling cash and fuel transactions.

• KFC East Maitland - Crew Member (2013-2014)
• Mayfield French Patisserie - Kitchen Hand (2016-2017)
• Dominos Thornton - Delivery Driver (2017-2018)