Hayden Haddad
Collections Officer
Greenvale,VIC
Summary
Skilled professional with experience in collections, customer service
and data entry. Exceptional interpersonal and problem-solving skills.
Effectively mediates customer disputes and collects payment in
timely manner. Detail-oriented team player with strong organizational
skills. Ability to handle multiple projects simultaneously with a high
degree of accuracy.
Overview
3
3
years of professional experience
Work History
Collections Officer
Sumo Energy
04.2023 - Current
- Highest collector each month since joining SUMO
- Provided exceptional customer service while upholding professionalism during difficult conversations with debtors regarding their outstanding balances.
- Highest 24 hour collections in SUMO history, $31,961 in one day
- Exceeded the target by x3, averaging upwards of $100,000 each month with a target of $35,000
- Assisted debtors in setting up payment plans to recover overdue balances.
- Established relationships with customers to encourage payment of delinquent accounts.
- Average of 50-60 inbound calls per day
Customer Service Representative/Back Office Assistant
Australia Post
02.2021 - 04.2023
- Managed timely and effective replacement of damaged or missing products.
- Provided primary customer support to internal and external customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded proactively and positively to rapid change.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
Education
Diploma of Business -
RMIT, Bundoora
04.2001 -
Completed Year 12 -
The Kilmore International School
Kilmore, VIC 04.2001 -
Skills
- Issue investigation
- Problem-Solving
- Active Listening
- Written Communication
- Continuous Improvement
- Time Management
- Professional Demeanor
- Call Control
- Conflict Resolution
Timeline
Collections Officer
Sumo Energy
04.2023 - Current
Customer Service Representative/Back Office Assistant
Australia Post
02.2021 - 04.2023
Diploma of Business -
RMIT, Bundoora
04.2001 -
Completed Year 12 -
The Kilmore International School
04.2001 -
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