Hayley McDonald
Burpengary,QLD
Summary
I’m a dedicated Store Services and Compliance Officer with almost 20 years of extensive experience at Woolworths Pty Ltd, where I’ve developed a strong passion for accuracy, organisation, and supporting my team. I take pride in managing payroll and compliance processes carefully, resolving discrepancies quickly, and building positive relationships with both customers and colleagues. Known for my attention to detail and approachable nature, I enjoy training and guiding team members to ensure everything runs smoothly and meets all regulatory standards.
Overview
19
19
years of professional experience
2007
2007
years of post-secondary education
Work History
Store Services and Compliance Officer
Woolworths Pty Ltd
Burpengary, QLD
03.2007 - Current
Payroll & Administration
- Processed payroll accurately for hourly, salaried, and temporary staff
- Managed time & attendance systems (including Kronos)
- Maintained secure and confidential payroll records
- Calculated overtime, leave, deductions, and adjustments
- Resolved payroll queries and discrepancies
- Set up new employees and ensured compliance with employment laws
- Prepared payroll reports and assisted with budgeting
- Scheduled staff and supported departmental operations
- Trained new team members on payroll systems and procedures
Customer Service & Operations
- Delivered friendly and efficient customer service
- Processed transactions and handled cash accurately
- Balanced registers and completed opening/closing procedures
- Resolved customer enquiries and complaints
- Supervised POS systems and daily workflows
- Ensured compliance with cash handling and safety procedures
- Maintained store presentation and operational standards
- Monitored food safety requirements and conducted routine checks
- Trained new staff on service and operational procedures
Education
Narangba Valley State High School
Narangba, QLDSkills
- Payroll administration
- Filing and Data Entry
- Regulatory reporting
- Compliance Checks
- Staff training
- Time management
- Attention to detail
- Multitasking capacity
- Customer Relationship skills
- Employee record maintenance
- Cash handling accuracy
- Staff supervision
- Problem solving
- Effective communication
- Team collaboration
- Organizational skills
- Kronos software
- Scheduling employees
- Departmental budgeting
Cover Letter
Dear Hiring Manager,
I am writing to express my interest in a position within your organisation. With nearly 20 years of experience in customer service, payroll, administration, cash handling, ticketing, and merchandising, I have developed strong organisational skills and a reputation for reliability and attention to detail in fast-paced environments.
I take pride in delivering excellent service, maintaining accuracy in financial and administrative tasks, and supporting team operations. At this stage in my career, I am seeking a new challenge where I can apply my experience, continue to grow, and contribute meaningfully to a team.
Thank you for considering my application. I look forward to the opportunity to discuss how I can add value to your organisation.
Kind regards,
Hayley McDonald
References
References available upon request.
Timeline
Store Services and Compliance Officer
Woolworths Pty Ltd
03.2007 - Current
Narangba Valley State High School