Hayley Roux
Ringwood,Australia
Summary
Dynamic Membership Consultant at Anytime Fitness with a proven track record in meeting sales goals and enhancing customer satisfaction. Adept at building strong relationships and training staff, I leverage my strong communication skills and technical expertise to drive membership growth and improve service experiences.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Membership Consultant
Anytime Fitness
Ringwood, VIC
02.2025 - Current
- Assisted members with inquiries and provided exceptional customer service.
- Developed and maintained relationships with new and existing members.
- Conducted membership presentations to promote services and benefits.
- Trained new staff on membership processes and customer service standards.
- Analyzed member feedback to improve overall service experience.
- Developed relationships with corporate partners to offer discounted membership rates.
Warehouse worker
Refresh Waters Pty Ltd
Melbourne, Australia
01.2024 - 01.2025
- Abided by strict health and safety requirements
- Gained education on specialised technical equipment for water filtration and RO systems
- Worked in a fast paced, teamwork intensive production line
- Learned how to use MYOB to assist the administration manager
- Filled in for customer service manager while they were absent (gained thorough knowledge of the product range)
Retail Sales Assistant and Optical Assistant
Visual Q Eyecare
Melbourne, Australia
07.2024 - 08.2024
- Utilised Sunix as primary optical management platform
- Communicated thorough knowledge of treatment options and eye care products commercially available such as frames, sunglasses and eye drops to patients
- Completed daily jobs of checking prescriptions, orders/correspondence with suppliers and supporting optometrist with scheduled appointments
Retail Sales Assistant
Northbeach Ltd
Hamilton, New Zealand
07.2021 - 12.2023
- Worked alongside a team to deliver an individualised customer experience and meet sales targets
- Used POS system to process sales, returns, exchanges, and online orders
- Maintenance of a visually appealing store environment and organisation of merchandise
Retail Sales Assistant and Stock Supervisor
Stringers Sport Pty Ltd
Melbourne, Australia
03.2023 - 11.2023
- Managed stock inventory in a warehouse
- Worked storefront in two locations: opening and closing stores independently
- Trained new staff on POS software, merchandise, and company policies.
Education
Bachelor of Science - Medical Science
Monash University
Melbourne, VIC12-2026
Bachelor of Biomedical Engineering - Melbourne, VIC
Monash University
Melbourne, VIC01.2024
International Baccalaureate - New Zealand
St Peters School Cambridge
New Zealand12-2022
Skills
- Meeting sales goals
- Team cooperation
- Thorough knowledge of product
- Learns different skillsets rapidly to enable technical expertise in many areas
- Adaptable and flexible
- Strong communication and interpersonal skills
- Security practices
Accomplishments
- Successfully completed high school education with a conversion to an ATAR of 90.
- Selected as an Executive Prefect in the final year of high school.
- Part of the Team Australia University Hip Hop Troupe (Division 1).
- Volunteer Surf LifeSaver in NZ and achieved 100% on the theory exam (2021).
Certification
Responsible Service of Alcohol - Clear to Work, February 2025.
Timeline
Membership Consultant
Anytime Fitness
02.2025 - Current
Retail Sales Assistant and Optical Assistant
Visual Q Eyecare
07.2024 - 08.2024
Warehouse worker
Refresh Waters Pty Ltd
01.2024 - 01.2025
Retail Sales Assistant and Stock Supervisor
Stringers Sport Pty Ltd
03.2023 - 11.2023
Retail Sales Assistant
Northbeach Ltd
07.2021 - 12.2023
Bachelor of Science - Medical Science
Monash University
Bachelor of Biomedical Engineering - Melbourne, VIC
Monash University
International Baccalaureate - New Zealand
St Peters School Cambridge